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Posts: 1
Registered: ‎04-21-2019

Digital Code Not Received

I have purchased online for the Hollow Knight - Nintendo Switch [Digital] on Apr 20, afternoon. However, I still haven't received the digital code email.


Don't know why such an email needs that long time????

Posts: 7,058
Topics: 115
Kudos: 523
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Registered: ‎12-23-2016

Re: Digital Code Not Received

Hello, tianbingleng,

Welcome to the Best Buy Community forums. I’ve heard great things about Hollow Knight. I’m sorry that code never reached you.

I’d be happy to look into this to see if I can help track it down. Please send me a private message through the link in my signature below this post. I’ll need your name, email address, phone number, and order number to research this for you.


Hopefully we can get that code sent out quickly so you can get to gaming. 


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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