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New Member
Posts: 2
Registered: ‎08-23-2017

Digital Code Not On Online Receipt

I purchased an Xbox One (in store pickup) a few weeks ago and noticed I did not receive an email with my receipt. When I questioned the cashier about the 3 month Xbox Live card that came with the purchase they told me it would be on my receipt and should be available within a few hours. After not getting an email I checked the printable receipt online and the code is not there. Can I still redeem this offer? I still have the card that came with the Xbox. 

 

Thanks

Posts: 5,232
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Registered: ‎07-27-2015

Re: Digital Code Not On Online Receipt

Hi Bthorn12 –

 

Welcome to the forums and congrats on your new Xbox One! We definitely don’t want you missing out on any bonuses you were due from your purchase, so I’ll be happy to look into this for you.

 

If you’ve still require assistance with this, please send me a private message verifying the following details. You can message me by selecting the blue button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address
  • Order Number or Customer Service Pin

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-23-2017

Re: Digital Code Not On Online Receipt

I just tried to send you a PM but it says you do not have them enabled. Sorry for the delayed response.