Add Product

Search Results:

New Member
Posts: 1
Registered: ‎05-24-2021

Digital Card Keeps getting canceled

I'm using a gift card to purchase a PlayStation digital card and, every time i try it keeps getting canceled. Can someone help? 

Trusted Contributor
Posts: 2,789
Registered: ‎02-07-2011

Re: Digital Card Keeps getting canceled

You can't use a gift card to purchase another gift card
Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Digital Card Keeps getting canceled

Hi there, Jay01395,


Thank you for taking the time to stop by our community forums. As a relatively new PlayStation owner, I know it's always great to have a PlayStation Network card around for the next big sale or deal. I'd be happy to provide some more details on why these orders are getting cancelled and how you can place this order moving forward.


As nckhammond mentioned, we are unable to process orders for gift cards that are being paid for with a gift card. While gift cards can be used to buy most products and Geek Squad services, they can not be used for the purchase of a Best Buy or third party gift card. If you'd like to purchase this PlayStation Network card I would recommend using a different form of payment. You can find a full list of the payment methods we accept here.


I hope I was able to clear this up for you! Please let me know if you have more questions that I can help with.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!