Gaming Support

[JonSII]

I pre-ordered SoP for the Steelbook, but it says the case isn't shipping until December 31st. I got the game in today, and no update on the Steelbook. Any idea what's going on?

[Jimmy-BBY]

Hello, JonSII,

Thank you for reaching out to us here on the forums. I would be happy to look into this with you. Send us a Private Message with your full name, phone number, and email for verification to start.

[justincandella]

@Jimmy-BBY Also sent you a PM since I have this same issue.

[Jimmy-BBY]

Hi, justincandella,

I see your message and have responded to it. We'll talk further there.

[Jstngamer88]

Hi Jimmy, I'm having this problem too. Can you look into it. I'm sending you a PM

[TPLawrence]

Hi Jimmy,

I'm in the same situation as my fellow preorder customers above. Nothing like preordering a game months prior to launch to get greeted with "Oh we don't have your preorder item ready." It's literally the reason I preordered with Best Buy. I'll send you the details via PM, hopefully you have a resolution for all of us.  

[dillnowak]

Hi Jimmy. I’m also having the same problem. Seemed like the store had some in stock but my copy wasn’t available.

[Stoner2002]

@Jimmy-BBY - I also sent you a PM in regards to this same issue.  Thank you.

[ejhuffman]

I am in the same boat, except my order is a pickup order.  Game avauilble, steelbook isn't.  The steelbook was the only reason I preordered with BB.  If it doesn't become avaiable I am just going to cancel my order.  I can't believe how much BB has been screwing up stuff lately.  I will send a PM on this as well, but I am not hopeful for a positive resolution.

[Tyknu]

I also didn’t get my steelbook and it still shows the order as processing. Very disappointed, as it’s the whole reason I pre-ordered from Best Buy.