03-18-2022 10:09 AM
03-18-2022 10:19 AM
Thank you for reaching out to us here on the forums. I would be happy to look into this with you. Send us a Private Message with your full name, phone number, and email for verification to start.
03-18-2022 12:30 PM
03-19-2022 05:02 AM
I'm in the same situation as my fellow preorder customers above. Nothing like preordering a game months prior to launch to get greeted with "Oh we don't have your preorder item ready." It's literally the reason I preordered with Best Buy. I'll send you the details via PM, hopefully you have a resolution for all of us.
03-19-2022 08:42 AM
I am in the same boat, except my order is a pickup order. Game avauilble, steelbook isn't. The steelbook was the only reason I preordered with BB. If it doesn't become avaiable I am just going to cancel my order. I can't believe how much BB has been screwing up stuff lately. I will send a PM on this as well, but I am not hopeful for a positive resolution.
03-19-2022 11:24 PM