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Posts: 1
Registered: ‎03-16-2019
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Didn't receive Digital Item email

I ordered a digital copy of a Switch game on March 10th, but did not receive an email with instructions on how to download the game. I have already checked the junk folder for the email.

Posts: 7,130
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Registered: ‎12-23-2016

Re: Didn't receive Digital Item email

Hello, crteal,

Thanks for signing up for an account here with us at the Best Buy Community forums. I’m sorry that you never received that email with your key code and download instructions. 

Please check your spam or junk mail folders, as sometimes these emails get stuck there.

If that doesn’t work, please reach out to me through a private message, by using the link in my signature, with your name, email address, phone number, and the order number. I’ll check it out and see if I can track that email down.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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