Gaming Support

[Multicron]

I did an online preorder for Octopath Traveler II for both Switch and PS5. The store didn’t have any of the steel books when I went to pick up my order this morning. What are my options? Last time this happened they gave a $10 refund for each copy.

[JasonT-BBY Social Media Specialist]

Hello, Multicron.

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding your order. I would be reaching out to someone if I was experiencing the same thing.

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, and e-mail address. I look forward to hearing from you.

Regards,