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New Member
Posts: 2
Registered: ‎09-14-2019

Didn’t Receive Digital Code

I purchased Borderlands 3 two-and-a-half days ago through bestbuy.com, I was charged, and got a confirmation email but never received the actual code for the game. I used the support chat on the website, they told me I had to call. I called and they told me that they would forward it to the department that handles re-sending codes but it may take 24-48 hours. Still no code the next day, so I chatted with support again. They wouldn’t even refund me so I could buy the physical version. I’ve wasted almost two hours talking to different support personnel with no results. Now it has been 48 hours and still nothing. I just want the product that I payed for, this is ridiculous. I was supposed to have the game the day it launched. That’s the point of paying $60 for a new game when it launches, so you can play it with your friends right away. Otherwise you may as well wait for it to go on sale.

Yes I’ve checked my spam/junk/clutter folders several times, I’ve also used outlooks search function with keywords “bestbuy,” “code,” “Borderlands,” etc. It’s not there.
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Posts: 2,019
Topics: 25
Kudos: 149
Solutions: 103
Registered: ‎10-19-2017

Re: Didn’t Receive Digital Code

Hello, NightMonkeyPhD,

 

Welcome to the Best Buy Forums!

 

I appreciate you taking the time to write us about order. We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:

 

Message Subject: Game Title & Platform

Message Body: Include...

• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)

• Email address (the one you provided for the code)

 

We will then be able to investigate why you may not have received your code and get back to you as quickly as possible.

 

Please, make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-14-2019

Re: Didn’t Receive Digital Code

I appreciate the offer, but after the fourth time calling support they finally just gave me the code over the phone
Posts: 2,019
Topics: 25
Kudos: 149
Solutions: 103
Registered: ‎10-19-2017

Re: Didn’t Receive Digital Code

It’s no problem, NightMonkeyPhD. I am glad this was taken care of for you. I appreciate you taking the time to let us know.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!