09-15-2019 10:24 PM
09-17-2019 06:40 PM
Welcome to the Best Buy Forums!
I appreciate you taking the time to write us about order. We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
We will then be able to investigate why you may not have received your code and get back to you as quickly as possible.
Please, make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.
09-18-2019 08:15 AM