Gaming Support

[conick81]

Like many others on here, I preordered Final Fantasy Crisis Core for PS5 and did not receive my steelbook or DLC. The store told me they could not help me and to call the 888 number, who told me I would have to wait and see if the steelbook comes back in stock and order it manually (and offered no help with DLC)… which defeats the purpose of preordering in the first place. Wanted to see if someone here can help me before I just cut my losses and return the game.

[Jakoma-BBY]

Hello, Coick81, 

Thanks for join and reaching out on Forums' community. As a gamer, I understand the importance of pre-ordering to get the bonus and collect items. Not getting either can be frustrating. While the steel book matter might be settled, allow to look into the bonus code issue. Please send a private message, blue button near my name and provide the following: 

• Full Name
• Email Address 
• Phone Number 
• Order Number 

Here to help, 

[conick81]

Thank you for the reply and I will message you the info, but if you’re considering the steelbook issue settled then it sounds like I’m probably wasting my time. I preordered it through Best Buy specifically for the steelbook and no one from your company seems to care the fact that Best Buy coerced me to preorder under false pretenses, and the only form of recompense appears to be a non-chalant

[conick81]

Thank you for the reply and I will message you the info, but if you’re considering the steelbook issue settled then it sounds like I’m probably wasting my time. I preordered it through Best Buy specifically for the steelbook and no one from your company seems to care the fact that Best Buy coerced me to preorder under false pretenses, and the only form of recompense appears to be a non-chalant dismissal. The fact that stores were selling these physically on the floor instead of including them in preorders only compounds the issue.

[Jakoma-BBY]

Conick81, all of our advertising did say "Limited Availability" and "While supplies last". If the steel book wasn't on your order, then there are no other option, f at time of your pick up, there were selling steel books at your local store, on the sales floor.  Then an exchange could have easily been., but without providing the required information I unable to give much more details regarding your issue. 

[conick81]

I preordered this in September shortly after the announcment, there are people who preordered this in October and November before release and got their steelbook, so I unfortunately don't find the limited availabilty/while supplies last answer to be acceptable. Yes an exchange could have easily been made if they didn't sell all of their steelbooks prior to me picking up my order, which the store assovciates informed they did instead of placing one aside for my preorder. Thank you for the quick reply, I will message you the information shortly.