10-08-2021 11:13 AM
10-08-2021 03:32 PM
10-08-2021 04:05 PM
Same, no pre order bonus even worse box is damaged just horrible 😤
10-08-2021 05:21 PM
10-09-2021 01:49 AM
Same issue, like many others I did not recieve the decals despite preordering months ahead of time with the special edition. Also like others, my box was banged up during shipping. Why was a bubble mailer used? For spending nearly 100 dollars I don't think it's outside of the realm of reason to expect a proper box to protect it. I would love for a new special edition box as well as the preorder bonus but understand that might be a tall order.
10-09-2021 10:24 AM
Add me to this list. Picked up my SE yesterday from the store and I was not given the pre-order bonus. I pre-ordered the day it went up. Please advise on how I can get the decals.
10-12-2021 02:33 PM
Thank you for stopping by our community forums to let us know about your recent Metroid Dread orders. I know that getting a bonus with your pre-order is always great so I can understand wanting to follow up on this. I would be glad to help you look into what options we may have to help.
If you made a qualifying pre-order and these decals were not added to your order, please feel free to send myself or another moderator a private message that includes your:
Once we have that information, we will be able to review what options we may have to assist you moving forward. I'll keep an eye out for your messages!
|AndrewB|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!
10-13-2021 10:15 PM
I appreciate your reply when it comes to the preorder issue, but the matter remains that mine and many others Special Editions were damaged via shipping. They were shipped in a bubble mailer that did not properly protect the box. Looking on sites like Reddit I have found other cases like mine where the corners of the box were damaged. This is frustrating because the box is a valuable collector's item that is now pretty ruined. Competitor's like Walmart shipped their Special Editions in a proper box with air padding/cushioning.
Why was the same care not taken with our Special Edition orders. Can we get a replacement that is shipped in a proper box? I would like to keep using Best Buy for my videogames, and I frequently buy collector's editions for games I am excited for but if our orders are not properly protected I will have to think twice before using Best Buy as my go-to for valuable items like that.