Gaming Support

[MattH1977]

Bought and paid for XBOX and Microsoft - 24mo Xbox Game Pass Ultimate membership - Xbox All Access - Xbox Series X [Digital]  and have not received the digital download

When I picked up the Xbox X in store I asked that CSR how to obtain the Game Pass he stated that I would get an email.

I did not receive it.

I started out with the online chat.. Said they would send it out. Never Happened.

Called digital download department, was told it would automatically load when setting up the Xbox. Never Happened

Talked to chat again, was told to contact Microsoft.

Spoke to Microsoft, they have no record of the purchase, told me Best Buy failed to apply the subscription.

Again on the Best Buy chat and again no help.

Called Digital Download again, 30+ minute, never got through

Now what am I supposed to do????

[Bacarri-BBY Social Media Specialist]

Hey there, MattJ1977,

Welcome to the Best Buy Forums!

Thanks for reaching out. As an avid gamer myself, I can understand the excitement regarding getting your new Xbox and subscription all set up. I would be happy to look into this for you. Please send me a private message providing the purchase information, your full name, phone number, and email. To send it, click the blue button under my signature.

Regards,

[MattH1977]

Getting this response when I PM you

"You have reached the limit for number of private messages that you can send for now. Please try again later."

[MattH1977]

I think it just went through.

[MattH1977]

The private message just went through... NOT the code.

[MattH1977]

This is NOT resolved.

[Bacarri-BBY Social Media Specialist]

Matthew,

I understand! I am currently looking into this matter for you. I have submitted a request to have a code emailed to you since the other one was never received. It may take up to 48 hours to get a response due to the holiday and weekend. That said, I will reply here once I have a response regarding the new code.

Bacarri
Social Media Care Specialist
Best Buy Corporate