Gaming Support

[tidalbey]

I’m purchased Mario Odyssey [Digital], but did not receive a code still. My order status still in order received status. Could somebody help on this please ?

[Rich-BBY Retired: Social Media Specialist]

Hello, and welcome to our online community!

Thank you for posting on our forums regarding your experience. Not receiving a digital code for your purchase is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,