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Posts: 1
Registered: ‎04-16-2022

Did not receive code for my digital game

I’m purchased Mario Odyssey [Digital], but did not receive a code still. My order status still in order received status. Could somebody help on this please ?
Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Did not receive code for my digital game

Hello, and welcome to our online community!


Thank you for posting on our forums regarding your experience. Not receiving a digital code for your purchase is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number


I'll keep an eye out for your message.




Rich|Social Media Specialist | Best Buy® Corporate
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