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Posts: 2
Registered: ‎03-25-2019
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Did not get division 2 code with Ryzen purchase

Hello. I purchased the Ryzen 2700x at the end of february and I was told the Division 2 code was on my receipt. Well it seems I have lost the receipt and when I went to have them reprint it today it also did not have a code on it. 


Doing a little bit of searching it sounds like it was supposed to be emailed to me but the associate at the store didn't collect a valid email from me at the time of purchase. Or perhaps entered it wrong since they could only reprint the receipt after I swiped my card and did not find my email on file..


How can I get this resolved? I would hope to get this sorted out before the redemption period for the free download.


Also.. I see a space on the receipt where the code may have been printed originally (in between step 3 and 4 on the redemption instructions). I have a feeling they do not reprint game codes for security reasons which would make sense.


Someone please help.



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Registered: ‎12-23-2016

Re: Did not get division 2 code with Ryzen purchase

Hello, Shredmastah1,


Thanks for signing up for an account here with us at the Best Buy Community forums.  Congrats on that new graphics card.


I’d be happy to see if I can get that game code sent out to you. Please reach out to me though a private message by using the link in my signature. I’ll need your name, email address, phone number, and the customer service PIN from the bottom of that receipt to get started on this.



Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-25-2019

Re: Did not get division 2 code with Ryzen purchase

Solved. Thanks for your help!