01-20-2021 06:16 PM
Was wondering if anybody else thought the Deluxe version of Hitman 3 came with the 'Agent 47 Passport' with their order. I received my copy today with just the game itself with no mention of the Passport on the packaging.
I'm aware the Deluxe version was originally exclusive to Limited Run Games, and that expanded to Best Buy. Even the listing references Limited Run Games as the publisher for the listing.
I recall it had mentioned, which is what persauded me to cancel my order from LRG and pre-order from Best Buy under the impression I was getting the same freebie and get free shipping.
01-20-2021 10:34 PM
You aren't imagining things. I did the same thing with my preorder. When I opened my copy of Hitman 3 Deluxe Edition there was no exclusive passport. I spent nearly 2 hours with Best Buy customer support and they are refusing to process a return and/or refund because I opened the disc case. I couldn't know there wasn't a passport if I didn't open the case... I'm sure there are more of us who are in a similar situation. This is definitely a case of false advertising on Best Buy's part. Best Buy should have contacted people to let them know of the change and allowed people to make a decision to keep or cancel their preorders with this information.
01-22-2021 08:03 AM
I noticed that LRG's site does state that the passport is exclusive to LRG:
The HITMAN 3 Deluxe Edition includes exciting content that expands your game experience:
I'm guessing they meant it is exclusive to orders through LRG and that the BB orders don't get it.
01-22-2021 11:07 AM
Hi ejhuffman. Thanks for looking into this. I realize that the LRG website states that it is exclusive to them. However, when Best Buy became a retailer for the Deluxe Edition in the US, they advertised they were selling LRG's version with the passport listed under "What's Included". After game launch day, this magically changed and there is no evidence of the passport being included. (I actually have a screenshot of the original Best Buy webpage's product description that lists the passport but I can't figure out how to add it to this post. When I hit the insert/edit image button it doesn't let me add a file.) The problem is that Best Buy originally advertised having the LRG exclusive Agent 47 Passport during the preorder sales phase and when that changed sometime between preorders and distribution, they failed to alert customers and offer us a chance to decide whether to keep or cancel. I had no reason to believe Best Buy was falsely advertising because LRG is both manufacturer and retailer so it was plausible that they were supplying Best Buy with their exclusive pressing and all the goods it was meant to contain. Additionally, it's common for many "exclusive" items from manufacturers to end up at various retailers in limited quantities - like how Funko Pop! figures for conventions also can be found in small batches at brick and mortar Hot Topic stores. Myself and a number of other people have alerted LRG to the situation since Best Buy refuses to make good on their product or offer exceptions to the return/refund policy for this special case. I appreciate that you tried to clarify things for us. At first glance it appears to be customer error because all evidence has been wiped from the product page, but this is definitely a situation of false advertising. I hope it can get resolved for those of us who bought from Best Buy specifically for the physical content.
01-23-2021 12:05 PM
If you go to the Limited Run Games' twitter and find their tweet on January 20th about the Hitman 3 release, a screenshot of the misleading Best Buy listing is in the comments from user @ JayThenWhat1. Hope this helps!
01-23-2021 12:58 PM
The original tweet is from @ LimitedRunGames on January 20. It starts with "Join us for a celebratory Hitman 3 launch day stream and to check out the beginning levels of the game!" Look under that tweet for a reply by @ JayThenWhat1 which has a screenshot of the original product listing. @ JayThenWhat1's tweet is "Hey LRG. I preordered Hitman 3 Deluxe Edition from Best Buy here in the states. It stated that it brought Agent 47 Passport item. I received the game but no physical passport. I'm wondering what happened. Any idea?" with the screenshot attached.
01-23-2021 03:40 PM
This is the screenshot that was shared. It showed the passport as included with the Deluxe edition, which has since been removed when I rechecked after receiving my copy of the game.
01-27-2021 05:17 PM
Thanks for reaching out about the Hitman 3 Deluxe Passport item. We never want to misrepresent any pre-order bonuses for a game, especially one with the pedigree that the Hitman series has! However, the descriptions on our product listings are provided by the vendors, and as such, mistakes or errors may pop up. That means that we do not have the Agent 47 Passport offer that Limited Run Games was offering.
Per the Terms & Conditions for BestBuy.com, "Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free." You may read this, and more about our Terms & Conditions under the subheading "Information On Our Site."