Gaming Support

[tr1106]

Pre ordered and haven't received the beta code to play this week. Kfc sending out codes. Amazon has. What's going on Best Buy?

[Riley-BBY Social Media Specialist]

Hello, tr1106.

Thank you for reaching out to us about your situation. 

We want to ensure that you do get access to the beta of Diablo 4 and personally I do understand your frustration with the situation. I would like to take a look and see what is happening with your order. In order for me to take a closer look, I do need to confirm some additional information before moving forward. When you can would you be able to private message me your full name, telephone number, email and order number? Once I receive this information, I will be happy to check it out and see what is happening. 

In addition, I do want to inform you that on the 20th, these Forums will no longer be available, for further support please reach out to us on Social Media or on our Support Page. Please let us know soon, I will be awaiting your response. 

Best,

[dbill1980]

It starts in a few hours or so and I still haven’t received any email about the beta key. Any updates at all???

[JasonT-BBY Social Media Specialist]

Hello, dbill1980.

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding your order. I would be reaching out to someone if I was experiencing the same thing.

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, and e-mail address. I look forward to hearing from you.

Regards,