Gaming Support

[Halaster]

Hey there. Just checking if anyone else has received their early access codes yet for the Diablo IV beta?

The beta is 4 days away and as far as I can tell Best Buy has still not sent codes to anyone, so I was wondering what the time frame is on that, and how do we recieve our codes?

The way codes are "normally" sent by Best Buy is near release date, but that is months away, and these codes are for an early access to beta later this week, not launch DLC.

The access is right in the description of the product on the page and says: 

• Early Access to the Open Beta, starting March 17* and Light Bearer Mount in Diablo IV

[BrandonF-BBY Social Media Specialist]

Hello, Halaster,

Thank you for reaching out to us here on the Best Buy Forums. As a gamer myself, I know how excited I am for a new game, and would be happy to look into this with you. To get started, please send me a private message with your full name, phone number, and email by using the blue private message button to the right of my name below. I look forward to assisting you. 

Best,

[Halaster]

Sent the requested information over in a private message.

[Halaster]

For reference, I did get a reply from support agent saying they would send out keys by launch today I wanted to state that has not appened at all. Beta started 20 minutes ago, and no keys still. Very dissapointed that the keys were not sent days early. The fact that I can go get a beta key for this game at KFC with a chicken sandwich and yet an actual store selling the games is failing here is problematic.

[Halaster]

Further information for anyone who is looking for a solution to this same issue and happens to check the forums.

After I did not receive my code as I should have I tried chat support. I was told to expect a code in June the games launch date, which is of course completley useless since the Open Beta which is promised as part of the pruchase is today, not June. I let the chat agent know that and he said that they will make sure I get a code and they probably need to contact the vendor and told me to call support.

I called support and the first agent told me that the digitial department will help me get the code, and transfered me to that department. They asked my name and number and I gave it then the phone system instantly disconnected on me.

I called back and asked for the digital department and the automated system directly transfered me to the correct department without needing to go through another agent first.

The person I talked to seemed aware of this problem as I expect they have recieved other calls about the exact same thing, and let me know after checking for a bit that they are working with Blizard still to get the codes as described on the product page, and it could take 24 to 48 hours at least still and once they have figured it out I will recieve an email with the code from Best Buy.

So... in the end Best Buy has completely dropped the ball on this pre-order event unfortunately and on top of that is falsely advertising right on the product page, even still, as a code 2 to 3 days after the early access has started is useless. The early access period is March 17th to March 19th, so recieving a code on March 19th is pointless as that is when the event ends.

I went ahead and just spent $3 at KFC on a sandwich and within 5 minutes I had a working beta code.

[daniel361132]

Hi, I havent received my Diablo IV codes for the early access this weekend and wondering what is going on?

[BiabloJack]

I bought my game i'm
in January with my Best Buy credit card and I pay for it and I still can't get a code I also talk to customer service still no code

[Bobby-BBY Social Media Specialist]

Good Afternoon, BiabloJack. 

Thank you for reaching out to us on Forums, I would be happy to look into this for you.  Just a heads up that as of March 20th, our Forums will no longer be available, for future support you can reach out to us on Social Media or www.bestbuy.com/support. Best Buy is working with our manufacturing partners to assist customers with receiving their beta codes. Please feel free to send a private message with your full name, phone number, email address, and order number, so that we can assist you. 

Kindest regards,

[BigBabyDuke]

The support provided on social media is worthless. The agents are either rude, Ravvi, or perpetually confused, Senthil. Neither one was able to comprehend the problem or understand the urgency. Ravvi spent more time finding reasons he couldn't help us than he did looking for an answer. Senthil just didn't understand the issue at all, but he was confident he did.

The beta is now reaching the halfway point and Best Buy customers still do not have the access that was advertised on the product details. This has not been an issue for other retailers.