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New Member
Posts: 2
Registered: ‎03-20-2019

Devil May Cry 5 Promo

I purchased an Xbox One X on 3/17/19. I was supposed to recieve a code for Devil May Cry 5 on my receipt. It was not there. I have called customer support twice and they said it was forwarded to the codemasters, they said within a day but still nothing.
Posts: 441
Topics: 14
Kudos: 151
Solutions: 30
Registered: ‎11-30-2015

Re: Devil May Cry 5 Promo

Welcome, jjacobs15!

Thanks for writing to us today. It's always exciting to get a new game, and I'm sure you were looking to start your play through as soon as possible. I apologize for any unexpected delays with your email. Just to confirm, have you already checked any junk, spam, and promotions folders that you might have in place? It may also be helpful to add BestBuyInfo@emailinfo.BestBuy.com to your safe senders list.

 

Helpful Links:
Game Codes - Read Me First

 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-20-2019

Re: Devil May Cry 5 Promo

I have checked all folders I have. I have already provided them with my customer service pin at the bottom of the receipt also. They said they had all my information and a code would be sent. But haven't seen anything.
Posts: 441
Topics: 14
Kudos: 151
Solutions: 30
Registered: ‎11-30-2015

Re: Devil May Cry 5 Promo

jjacobs15,

Mind sending me a Private Message with your full name, email address, and phone number? I would be happy to check into this for you. You can find a link to send a Private Message in my signature.

Thanks,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!