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Posts: 6
Registered: ‎02-26-2018
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Devil May Cry 5 Deluxe Edition Preorder Canceled

Hello,

 

I have had the Deluxe Edition of Devil May Cry 5 for the PlayStation 4 preordered since January, and there were no problems until I got an email this morning that my preorder had been canceled due to the item not being available. Of course, this meant that the preorder bonus was also canceled. Currently, no other stores that I have checked have the Deluxe Edition available anymore, and with the release date in a couple of days, there isn't much time left to look for another option.

I had used a gift card and a special birthday coupon I had received, and while the cancellation email said that my gift card would be credited back, it seems the coupon was lost as my credited amount was minus the coupon. I have not checked if the gift card was credited back yet.

This whole situation is so confusing and frustrating because the release day is so close, and not only have I lost both the Deluxe Edition and the preorder bonus, there doesn't seem to be anywhere else to get it from anymore....
Especially so, since I preordered so early too....

If more stock does happen to come in for release day or soon after, what happens then? My preorder was canceled so early in relation to that, and I really don't have any other options at the moment. For your information, I was set to pick up my order at a local store. Couldn't my preorder be left open for now just in case more stock DOES indeed come in before release? What happens if my local store that I was to pick up my order at has it in stock on Friday? Since my preorder was canceled already, I not only would have to pay full price for it, I also would not receive the bonus gift for preordering, am I correct? 

 

I am at a lost right now....

I have heard this happening to others before right before the relase date of something, but I don't think this ever happened to me before. We were really looking forward to picking it up on Friday....

Posts: 5,290
Topics: 55
Kudos: 509
Solutions: 296
Registered: ‎12-23-2016

Re: Devil May Cry 5 Deluxe Edition Preorder Canceled

Hello, naomi53,

 

Welcome back to the Best Buy Community forums. I’m sorry to hear that your order was cancelled.

 

As noted in our Terms & Conditions, we reserve the right to cancel orders if stock is not available, and we are not able to un-cancel an order once cancelled. At this point, it does not look like we will be getting more of that game in.

 

That said, I’d like to check into that coupon for you to see if it looks like it will be active again after the cancellation. If you could send me a private message, through the link in my signature, with your name, email address, phone number, and order number, I’d appreciate it.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-27-2012

Re: Devil May Cry 5 Deluxe Edition Preorder Canceled

Mine also got canceled. Which is fine things happened. What isn't fine is that I had made that order with my GCU before it expired. So now I have to buy the normal edition and it will cost me more than I had originally paid for the Deluxe one. Anything that can be done about that because that is kinda gross.

Posts: 5,290
Topics: 55
Kudos: 509
Solutions: 296
Registered: ‎12-23-2016

Re: Devil May Cry 5 Deluxe Edition Preorder Canceled

Hi, all,

 

Once a Gamers Club Unlocked membership expires, we are not able to offer the discount on any future purchases. Even in a situation where an order was cancelled, we would not apply the GCU discount to a replacement order.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎03-07-2019

Why was my Devil May Cry 5 Deluxe Edition Pre-Order Canceled?

Absolutely ridiculous - I've had this pre-ordered for quite some time using my still-active Gamer's Club discount. Yet fewer than TWO DAYS before release I get an email notifying me that my order was canceled.

 

SERIOUSLY, Best Buy? This edition is SOLD OUT EVERYWHERE and I have no recourse. Even my pre-order bonus was canceled.

New Member
Posts: 1
Registered: ‎04-12-2017

Re: Devil May Cry 5 Deluxe Edition Preorder Canceled

I talked to a Best Buy associate via instant chat support a couple days ago and they assured me that if the item became back in stock again, my Gamer's Ckub Unlocked discount would be honored