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Regular Member
Posts: 48
Registered: ‎11-21-2011

Devil May Cry 5 - Damaged in shipping

[ Edited ]

Hello, I ordered Devil May Cry 5 Deluxe for the Xbox One on March 16, 2019. Order {removed per forum guidelines}, which should arrive on March 19. On March 18, I got an email stating there was a delay in shipping. Somehow the game still shipped and arrived on March 19. The problem is that the case is crushed and the front cover is smashed and ripped. I would like to get an undamaged copy, but Best Buy is sold out. How can we rectify this situation? I have not opened this copy. Thank you, Kevin

Posts: 2,152
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Registered: ‎08-08-2017

Re: Devil May Cry 5 - Damaged in shipping

[ Edited ]

Good morning, weezer17,


Welcome back to the forum!  Although it (thankfully) hasn’t happened to me often, I have found myself in a similar situation where an item I was excited to receive arrived in a less-than-satisfactory condition.  While I was happy to hear that your order wasn’t delayed as we originally anticipated, I’m sure the damage you discovered squandered your excitement.


I’d be happy to look into this for you, but I will need some additional information from you first.  Please keep an eye out for a private message heading your way shortly, which you can view by signing into the forum and clicking on the orange envelope at the top of the page.


Thanks for posting,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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