08-09-2021 06:12 PM
08-10-2021 07:52 AM
You may have to contact the game developer.
Best Buy does not accept returns on opened games, but they will do an exchange for defective ones.
However, is there a game code included with it? You may be able to go to your Playstation account and redeam it digitally.
08-10-2021 08:22 AM
08-10-2021 09:23 AM
Good morning, tekgk,
Welcome to our forums! I imagine it’s not easy playing the game you’re referring to if the disc isn’t functioning properly, so I can certainly understand why you’d want to explore your options for a replacement!
As it sounds like you’re aware, our Return & Exchange Promise offers our customers the ability to exchange physical copies of video games for an identical item, within their order’s given return/exchange period. While it sounds like you’re outside of this timeframe, I would like to take a closer look into this purchase, to make sure we’re exploring all options available.
For me to review your purchase further, I’ll just need some additional information from you, most of which is private information we’ll want to keep out of the public view of our Support Forums. I’ll be sending you a private message to gather the information I’ll need in a moment, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.
See you up there,