09-15-2021 07:07 AM
My ordered isn't being delievered on release day as you advertized when I pre-ordered it. I notice now you say games will be shipped on release day, but when I ordered it was suppose to be delivered on release day. This is the 2nd time this year you have failed to deliver on release day. This is false advertizing and I should file a complaint with the FTC or be compensated for the delay. Also I had to change my email address and you sent my Pre-Order Bonus for Deathloop to my old address which I don't have now. Can you send it to my current email address?
09-15-2021 10:42 AM
09-15-2021 04:48 PM
09-15-2021 08:10 PM
Did some digging. Sounds like Bethesda dropped the ball again on a release.
09-16-2021 03:05 PM
I appreciate you all taking the time to join our Community and sharing your experiences with us. As someone who’s been looking forward to the release of Deathloop for some time now, I know how excited you all are to get it as soon as possible.
We do our best with every pre-order to ensure it’s delivered, or available for pickup, as close to release as possible by shipping it out at a level of service needed for it to arrive at your door on the release day. While we hit our mark the vast majority of the time, there can be logistics or supply issues outside of our control that may delay your order’s delivery. Going forward, I recommend keeping an eye on your email inboxes for updates to your orders, and I’m optimistic you’ll be receiving your copies of the game soon.
tallmaleone, in regards to your bonus codes, I’ll be happy to see what we can do to get them to you, now that they were sent to an old email address. I see you’ve sent me a private message with some of your information, and I’ll be replying momentarily to gather the rest of the information I’ll need to locate your order. To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.
See you up there,
09-16-2021 05:03 PM
I did a store pickup preorder and apparently my copy isn't going to be available until 9/21. Despite the store as of today having copies of the game available for pickup within 1 hour.
This seems to be happening with practically every preorder as of late with Best Buy, which is kind of frustrating. Like, what's the point of ordering games targeted for a specific date when more often than not that date will not be met? Really night and day difference from where BB used to be years ago, which is a real shame.
09-17-2021 08:07 PM
09-18-2021 07:22 AM
09-18-2021 02:10 PM