Gaming Support

[SeanM-BBY Social Media Specialist]

Greetings, Stickboy4600,

Welcome to our forums!  I’ve been looking forward to picking up my copy of DEATHLOOP for quite a while now, and I’m glad we’re just a few hours away from release day!  It’s great that you decided to pick up your copy of the game with us, and in regards to your questions, I’ll be happy to answer them.

As outlined in our Entertainment Pre-Order FAQs, if a bonus item like the SteelBook you’re referring to becomes available for pre-orders after you’ve already placed your pre-order, please know this item should be added to your order automatically.  While it may not appear on the Order Details screen after it’s been added, it’s not uncommon for the item to ship separately from your copy of the game.  With that said, please know that like any collectable item, these SteelBooks are limited in quantity, and there’s no way for us to guarantee with 100% certainty that every pre-order will be fulfilled, or receive this bonus item.

As for the bonus $10 in My Best Buy™ rewards, you should see 500 My Best Buy™ points credited to your account approximately 15-20 days after your order is delivered to you, or picked up at your local Best Buy store.  You’ll find more information regarding this timeframe here.

I hope this helps, but if you have any other questions or concerns, please don’t hesitate to let me know.

Cheers,

[Stickboy4600]

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@SeanM-BBY wrote:

Greetings, Stickboy4600,

Welcome to our forums!  I’ve been looking forward to picking up my copy of DEATHLOOP for quite a while now, and I’m glad we’re just a few hours away from release day!  It’s great that you decided to pick up your copy of the game with us, and in regards to your questions, I’ll be happy to answer them.

As outlined in our Entertainment Pre-Order FAQs, if a bonus item like the SteelBook you’re referring to becomes available for pre-orders after you’ve already placed your pre-order, please know this item should be added to your order automatically.  While it may not appear on the Order Details screen after it’s been added, it’s not uncommon for the item to ship separately from your copy of the game.  With that said, please know that like any collectable item, these SteelBooks are limited in quantity, and there’s no way for us to guarantee with 100% certainty that every pre-order will be fulfilled, or receive this bonus item.

As for the bonus $10 in My Best Buy™ rewards, you should see 500 My Best Buy™ points credited to your account approximately 15-20 days after your order is delivered to you, or picked up at your local Best Buy store.  You’ll find more information regarding this timeframe here.

I hope this helps, but if you have any other questions or concerns, please don’t hesitate to let me know.

Cheers,

---

Hi,

Thanks for that info. The copy of the game shipped today but no mention at all of the steelbook anywhere. If it's not in the package when it arrives or doesn't arrive separately, how do I go about getting one ?

Thanks

[Stickboy4600]

Well.... On top of the steelbook not getting added, Best Buy did not ship the game in time so I will not get it on release date as advertised.

This is now I believe the 6th straight preorder that was advertised as "get it on release day" that best buy has missed. Including 3 store pickup preorders that were roughly a week late. 

Once my remaining GCU preorders are fulfilled, I'll preorder at target from now on. 

[kirbyjo1]

My order also isnt being delivered on release day, and says delivered by Sept 27th. Even though I could go into a store near me and buy the game off the shelf.

[shanafan]

So buy the store copy, and returned the shipped copy with the receipt from the store purchase when you get it.