Gaming Support

[problue]

Good Afternoon,

I'm still waiting for my pre-order bonus code.  The one issued was already redeemed.  I e-mailed support and they said there was an issue and it was escalated.  I would know more within 48 hours.  Crickets now and I have emailed multiple times and they still don't have an answer.  

Can I please get some help with a new code issued please?

[AndrewB-BBY Social Media Specialist]

Hi there, problue,

Welcome back to our community forums. Deathloop looks like a very fun game so I can understand wanting to get this code as soon as possible so you can add the bonuses to your game. I would be glad to help you look into this to see how I can best assist you.

Can you please clarify who you previously contacted regarding this code? By chance, did you contact our Gaming-BBY inbox?

I look forward to hearing back from you so I can better determine how I can assist you moving forward.

[problue]

No i didn't. Regular email. I'll contact there

[AndrewB-BBY Social Media Specialist]

Got it, problue,

We ask you send this inbox a message that contains:

Message Subject: Game Title & Platform

Message Body: Include...

Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)

Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order,

Please let me know if I can help with any other questions!

[problue]

Ok I'll resend. Thank you