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Posts: 1
Registered: ‎09-10-2018
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Death Stranding Pre-Order

[ Edited ]



I Pre-ordered Death Stranding Collectors edition on May 30 order {removed per forum guidelines}  .  My BBY credit card was recently hacked and Citi had to send me a new card.  I received the new card and had to update all my numerous preorders with the new credit card information.  During this process my preorder for Death Stranding Collector's edition canceled itself because for some reason it did not obtain authorization on today July 17.  The preorder is of course sold out and I cannot reorder it.  I need help restoring my preorder desperately.  I would greatly appreciate any help you could offer me with my situation.  Please let me know what you can do to remedy my situation.


Thanks in advance,

Lee {removed per forum guidelines}

New Member
Posts: 4
Registered: ‎05-03-2011

Re: Death Stranding Pre-Order

If bb can't replace the order, i have noticed target getting small batches if you want to watch them too

Emerging Expert
Posts: 7,149
Registered: ‎02-25-2013

Re: Death Stranding Pre-Order

Getting a card hacked is a horrible experience.  


Unfortunately with the collectors editions they are typically limited quantities and if your order was canceled because the card used initially was invalid there is very little chance you can now get the limited edition. 


However, I would make a book mark to the Collectors edition and keep checking it. More may become available. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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Registered: ‎10-10-2012

Re: Death Stranding Pre-Order

Hello, Lee,


There’s been a lot of anticipation for Death Stranding and I’m glad to see that you were able to originally get in a pre-order for the Collector’s Edition.  Having had my credit card information used fraudulently as well in the past, I understand the frustration that often accompanies it when trying to get every set up again with a new card.  I’m sorry to hear that your pre-order was one casualty of this process.


I wish I had better news, but once an order has been cancelled, we are unable to reinstate it.  As bobberuchi mentioned, I can only recommend continuing to watch the Death Stranding page on linked above for possible availability before release.



Bill|Senior Social Media Specialist | Best Buy® Corporate
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