11-08-2019 11:44 AM
I would like to know the same.
Hi there, just picked up my physical copy of Death Stranding, wondering how I go about getting my pre-order code.
11-08-2019 12:13 PM
I also just picked up the Special Edition Steelbook copy of Death Stranding and the only codes I got was for the "Gold Ludens Mask" and the Digital Timefall album. I pre-ordered back in June and haven't received an email about the other pre-order contents like the PS4 Dynamic theme.
11-08-2019 01:33 PM
My code was just emailed to me but when I put it in it doesn't list the Ludens avatar as one of the items included. This was supposed to be a pre-order bonus so did Best Buy not send us the right code?
11-08-2019 10:03 PM
So I had pre-ordered Death Stranding Special Edition and when I recieved the game today, I had noticed that I was never sent an email about the digital pre order bonus download. Best Buy is claiming they sent an email about the pre-order bonus code and how to redeem it whenever I check back to the Order Status/Shopping History, but I checked my inbox and even junk folder, and never recieved anything related to my pre-order bonus for Death Stranding. Is anyone else experiencing the same issue?
11-09-2019 09:25 AM
Hey there! I received my code about two hours after contacting Best Buy's support number and creating a case. My advice is to try escalating the issue to create a ticket or case and wait it out. Hope this helps.