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Posts: 3,107
Topics: 23
Kudos: 317
Solutions: 183
Registered: ‎11-29-2016

Re: Did not receive DOA6 pre order code

Hey, sage007,

 

Welcome back to our forums!  It sounds like you’ve not received your pre-order bonus code quite yet, but I do hope you’ve been enjoying your copy of Dead or Alive 6 thus far!

 

Although it sounds like you’ve sent a message to them already, I recommend reviewing our Game Codes-Read Me First floated post, as this outlines how to get in touch with our Gaming Support team, and what information they’ll need to locate your code.  This team works to get these codes out as soon as possible, and I’m optimistic they’ll be able to track down your code with the information requested.

 

Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎03-03-2019

Re: Dead or Alive 6 pre-order code doesn't work

Thank you, everything was taken care of. Thanks and appreciate all of your help
New Member
Posts: 4
Registered: ‎03-04-2019

Re: Dead or Alive 6 pre-order code doesn't work

I have not received my DOA 6 Preorder bonus either. I pre-ordered the game on February 23rd and didn't get it in the email. I also contacted customer support about 3 times. Was told I'd receive an email in 24-48 hours on March 1st when it was released.
Posts: 3,012
Topics: 69
Kudos: 248
Blog Posts: 4
Solutions: 148
Registered: ‎04-18-2017

Re: Dead or Alive 6 pre-order code doesn't work

Greetings, sshelp, 

 

We couldn't be happier that you've reached out to us on the Best Buy forums for more assistance with your DOA 6 preorder bonus!  I too would be looking for help, if faced with similar circumstances, and I'm grateful for the chance to see how I can better assist you with your missing content!

 

Using the email address that was provided at the time of installation, I did have the opportunity to view one of the cases that was updated earlier this afternoon.  It has been made to my understanding that your content should be arriving by the end of the day.  Because I don't wish for you to have to wait any longer than you have to, if you do not see this code by the end of the day, please send me a private message by clicking the blue button in my signature line below.  Your full name, phone number, email address, and order number would be all i need to get started!

 

I'm crossing my fingers you'll receive the content shortly, but know that I'll be here bright and early if you did not receive it!

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-04-2019

Re: Dead or Alive 6 pre-order code doesn't work

Thanks a lot! Smiley Happy Was using the forum as well just in case. I did send a message to the proper support mine as well. Thanks for viewing my message.
Posts: 3,012
Topics: 69
Kudos: 248
Blog Posts: 4
Solutions: 148
Registered: ‎04-18-2017

Re: Dead or Alive 6 pre-order code doesn't work

Hello again, sshelp, 

 

Awesome to know!  Thank you for reaching out to us, and registering with the community, here on the Best Buy forums!  We'll be here if you still need us for anything!

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-04-2019

Re: Dead or Alive 6 pre-order code doesn't work

Thanks will do!
Member
Posts: 10
Registered: ‎12-06-2016

Re: Dead or Alive 6 pre-order code doesn't work


@KyleR-BBY wrote:

Hi again, hailgalvatron,

 

Just so you know, the same team works both these forums and our Facebook page. Reaching out to our Gaming-BBY team through the link I provided above will be the quickest way for you to get that code.

 

Sincerely,


Facebook provided a code within hours and the best I have gotten from the forums is the info in replies about my posts made to others. Sometimes the difference is being able to speak with someone that won't add to the frustration.

New Member
Posts: 9
Registered: ‎07-23-2015

Never received Dead or Alive 6 Preorder DLC codes

[ Edited ]

Could someone please contact me about this? I have not received either DLC codes. My order number is  

{removed per forum guidelines}. Thank you.

New Member
Posts: 4
Registered: ‎03-04-2019

Re: Dead or Alive 6 pre-order code doesn't work

Thanks for the help getting the code. I got it successfully.