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Member
Posts: 10
Registered: ‎12-06-2016

Re: Dead or Alive 6 pre-order code doesn't work

So who felt the issue of not getting codes for PS4 belonged back in the thread about them not working and also in the thread about Xbox, but not it's own thread? Seems like you guys are making a bigger mess than you clean up.
Member
Posts: 10
Registered: ‎12-06-2016

Re: Dead or Alive 6 pre-order code doesn't work


@hailgalvatron wrote:
Here’s my ordeal. I never received a code (preordered in December) , called, and was told that it didn’t look like there was a preorder bonus attached to this game . ( not true, and if it was I would not have preordered from BB). Told the person that there was a preordered bonus, and got the response that others are getting (put in a case, got a case# and call back if I don’t hear see something in 24-48 hours)

Sucks to still not have a code for a character I usually main, especially after being a Best Buy loyalist ( elite member too)

I have run into this before, which is why I always make sure to have a screenshot of the listing when they don't come.

Posts: 5,532
Topics: 60
Kudos: 517
Solutions: 320
Registered: ‎12-23-2016

Re: Dead or Alive 6 pre-order code doesn't work

Hi, hailgalvatron,

 

Welcome to the Best Buy Community forums. I’m sorry that we weren’t able to get you that code over the phone.

 

Like Mariah said, you can check out our floated post titled Game Codes – Read Me First. That post will give you some steps to take to reach out to our Gaming-BBY team to see if they can get that code sent to you.

 

I’m hopeful that they can assist in your situation.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎03-03-2019

Re: Dead or Alive 6 pre-order code doesn't work

Ya that’s a good call. Thanks for providing that screenshot though so I can reference something
New Member
Posts: 1
Registered: ‎01-25-2019

Did not receive DOA6 pre order code

So I never received my code for doa 6 on xbox and I have messaged the gaming support directly on here twice and still have not received a code. Just hoping someone can help and curious if anybody else is having this problem. Second game I preordered this year so far where I had to come on here and get my code.
Member
Posts: 10
Registered: ‎12-06-2016

Re: Dead or Alive 6 pre-order code doesn't work

Best Buy on Facebook had a code issued within hours.
New Member
Posts: 5
Registered: ‎03-03-2019

Re: Dead or Alive 6 pre-order code doesn't work

Time to befriend Best Buy Facebook
Posts: 5,532
Topics: 60
Kudos: 517
Solutions: 320
Registered: ‎12-23-2016

Re: Dead or Alive 6 pre-order code doesn't work

Hi again, hailgalvatron,

 

Just so you know, the same team works both these forums and our Facebook page. Reaching out to our Gaming-BBY team through the link I provided above will be the quickest way for you to get that code.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎03-01-2019

Re: Dead or Alive 6 pre-order code doesn't work

I sent a message via the Game Codes page yesterday and got my code this afternoon. Thanks!
New Member
Posts: 5
Registered: ‎03-03-2019

Re: Dead or Alive 6 pre-order code doesn't work

Thanks! Will do