Gaming Support

[KabangChew]

Hello,

I just received an email with my pre-order bonus code for Dead or Alive 6, and it doesn't seem to be valid. I tried entering it 3 times, making sure I didn't mistype it, and every time it says it's not valid or has been used already. Did I get a bad code? Is it possible to get another one? Thank you in advance!

[Tasha-BBY Social Media Specialist]

Hi KabangChew, 

Welcome to the forum and thank you for reaching out to us about your Dead or Alive 6 pre-order bonus code! With the release this weekend, I'm sure everyone's pretty eager to check it out. It's great to hear you received the code without any trouble, though i'm sure you were concerned when you had trouble redeeming it. With that said, I would encourage you to give the code another try after release. If you continue to have trouble redeeming it, please don't hesitate to let us know! 

Regards, 

[KabangChew]

Thanks for the reply, Tasha, I will give it another try on Friday!

[Tasha-BBY Social Media Specialist]

Hi KabangChew, 

Fantastic! As I mentioned, if you run into issues then, please don't hesitate to let us know. 

Cheers!

[p_collazo718]

I preordered Dead or Alive 6 for the PS4 and the promotional code is not working. The error message I get when trying to input the information is "This voucher is no longer valid." Please help!

[Mister_Squirrel]

I tried the code before release too and it said it didn’t work so I figured I’d just have to wait until today (release day) but now when I try to redeem the code it still says “This Code Is No Longer Valid”

[Destynn]

Add me to the list of " this code is no longer valid"

[Destynn]

Edit:
"This Voucher is no longer valid"
*Voucher

[Hooper2679]

Add me to this list as well. Got the exact same message of a no longer valid code when trying to redeem it.

[KabangChew]

So I tried the code again this morning and it still does not work. Could we have gotten a bad batch of codes?