Gaming Support

[jmarte76]

Same here, I don't think I'll be pre ordering from Best Buy anymore. I called the toll free number while I was at the store and was told I should receive the code via email in 15 minutes. 2 hours later, nothing so I called back and they said they needed more time. So I requested a supervisor and they put me on hold, where I was hung up on. Horrible service...I'll be sticking to digital downloads from now on

[Mgchicas]

Just talked to someone on the phone and they said they try and help me get it by today. Where I’m at today ends in 3 hours.

[User884861 · Accepted solution]

I just finally got it and will not call the matter resolved because it was 26 hours later, I will no longer be shopping at Best Buy mainly because they're movie and game aisle is only about 10 ft long, however the cell phone area takes up the whole center of the store.

[SoapyGolem]

Did you ever get your code? or what you had to do? im on the same boat

[SoapyGolem]

Im on the same boat, did you guys ever get the email or what do we have to do?

[Deysha-BBY Social Media Specialist]

Greetings, SoapyGolem!

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us about your order. We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title & Platform

Message Body: Include...

• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible.

Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.

Regards,

[Bob_Bobbson]

Didn't get mine either. Sent a message to the gaming account.

This is starting to get really annoying. I have had the same thing happen with Spider-Man, Evil Within 2, and Everybody's Golf. 

In the case of Spider-Man and Everybody's Golf, I had to send multiple messages over a span of a week to finally get my  code. Everybody's Golf was botched so badly that they sent out full game download codes on 4 occasions instead of the pre-order bonus (yeah, a bunch of the people on this forum got 4 free copies of the game. Bet Sony loved that).

There is currently a 66 page thread of people not getting their Mortal Kombat 11 pre-order bonus. I pre-ordered MK11 from GameStop and when I picked the game up my code just printed on the reciept. Why can't BB set up something like this.

This is clearly an ongoing issue with Best Buy that they cannot figure out. Once my Gamer's Club runs out, I think I'm moving my game purchases to GameStop.

[mrddean]

I think this will be my 6th Best Buy Preorder where I haven't ever received the preorder code. I always have to message them on this forum. I dont know why they haven't figured this out. I still have a message where they had to message me my Far Cry 3 Preorder Code from 2012. So this has been a problem going on 7 years. They always email me my receipt just fine, but never the code. It is so frustrating.