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New Member
Posts: 6
Registered: ‎11-30-2018

Re: Darksiders Genesis Pre-order Bonus?

BB support sent my code but it was invalid. They sent me a replacement code that was also bad. Still waiting on resolution but it seems like BB’s preorder codes maybe weren’t activated.
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Valued Member
Posts: 74
Registered: ‎02-07-2019

Re: Darksiders Genesis Pre-order Bonus?

So what is going on with these codes? Is someone from Best Buy going to tell us why they aren't working and when they will be?

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Member
Posts: 16
Registered: ‎11-12-2015

Re: Darksiders Genesis Pre-order Bonus?

What platform are you on?  I sent a message to the support email they link to, on Saturday morning, and they sent me a code within an hour.  It worked just fine, I am on XBOX One,  it might have been the fastest customer support I have ever gotten from Best Buy, honestly.

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Valued Member
Posts: 74
Registered: ‎02-07-2019

Re: Darksiders Genesis Pre-order Bonus?

I'm on PS4. Both myself and someone else in here mentioned that the codes we were sent said they were invalid. No one from Best Buy has told us anything since in regards to what they are doing to fix this.

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Valued Member
Posts: 74
Registered: ‎02-07-2019

Re: Darksiders Genesis Pre-order Bonus?

So Best Buy sent me a replacement code this morning and it still doesn't work. It's pretty clear at this point that the PS4 codes they were sent have not been activated or something. Can someone please fix this?

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Posts: 4,341
Topics: 43
Kudos: 410
Solutions: 255
Registered: ‎11-29-2016

Re: Darksiders Genesis Pre-order Bonus?

Good afternoon, everyone,

 

Thank you for your patience while we look into this matter further.  Please know that we’re looking to get your codes to you as soon as possible, and once we have more information, we’ll be updating this thread accordingly.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 74
Registered: ‎02-07-2019

Re: Darksiders Genesis Pre-order Bonus?

So Best Buy sent me another DM today asking me to try the codes that were already sent along with a new one and all 3 still aren't working. Seriously when is this going to be fixed?

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Posts: 22,341
Topics: 14,534
Kudos: 352
Blog Posts: 23
Solutions: 419
Registered: ‎10-10-2012

Re: Darksiders Genesis Pre-order Bonus?

Hello jstngamer88,

 

The codes we were sent by the vendor were not activated, we're working with them as quickly as possible to correct the situation.  We appreciate your patience.

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 74
Registered: ‎02-07-2019

Re: Darksiders Genesis Pre-order Bonus?

Hi Joe, It's been a couple more days now. Is there any update on this?

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New Member
Posts: 3
Registered: ‎02-16-2020

Re: Darksiders Genesis Pre-order Bonus?

I haven't recieved any codes yet but I did receive an email stating it was because the codes weren't working and that they've contacted the publisher. Here's hoping this gets resolved soon.