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Posts: 12,468
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Registered: ‎01-03-2013

Re: Darksiders Genesis Pre-order Bonus?

Hello, everyone, 

 

We appreciate you all keeping us posted on your experiences surrounding these codes! We're still looking into this with the vendor, and will be sure to update you once we have more details. 

 

Your patience is greatly appreciated!

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 4,342
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Registered: ‎11-29-2016

Re: Darksiders Genesis Pre-order Bonus?

Good afternoon, everyone,

 

Thank you for your patience while we looked into these codes further.  I’ve received word that the codes you’ve received have now been activated by the vendor, and you should be able to redeem them at this time.

 

If you’ve not yet received your code, or accidentally deleted the code you’ve received, feel free to follow the steps outlined in our Game Codes-Read Me First floated post, so our Gaming Support team can track down your code for you.

 

If any of you continue to have trouble redeeming the codes you’ve received, please don’t hesitate to let us know.

 

All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎11-30-2018

Re: Darksiders Genesis Pre-order Bonus?

Thanks BB customer service reps for getting it figured out! Code worked! Thanks again!
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Registered: ‎12-23-2016

Re: Darksiders Genesis Pre-order Bonus?

Hi, Stiefernaut,

 

That's awesome. Thanks for letting us know it is working now. It's super helpful to have confirmation.

 

Please reach back out if we can help out with anything else.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 33
Registered: ‎02-18-2016

Re: Darksiders Genesis Pre-order Bonus?

I too never received the preorder bonus for Darksiders Genesis Xbox One.
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New Member
Posts: 3
Registered: ‎02-16-2020

Re: Darksiders Genesis Pre-order Bonus?

I just received a message from Best Buy support saying that they can't send me a code because they're still having issues with it. I thought the vendor activated the codes is that correct?
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New Member
Posts: 3
Registered: ‎02-16-2020

Re: Darksiders Genesis Pre-order Bonus?

Update:

I have now recieved my code and it worked! Fantastic service from the social media specialists and especially Sean for helping me out. Thanks!
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Posts: 4,342
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Registered: ‎11-29-2016

Re: Darksiders Genesis Pre-order Bonus?

It’s been my pleasure to help, Nopster88, and I appreciate the kind words!  If you ever run into any other issues with your Best Buy purchases in the future, don’t hesitate to visit our Support Forums again.

 

Happy gaming!

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-13-2013

Re: Darksiders Genesis Pre-order Bonus?

Good evening,
I never received my preorder code. What do I need to do?