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New Member
Posts: 3
Registered: ‎11-27-2018

Re: Darksiders 3 apocalypse edition not shipped

I am GCU member as well. I called customer service and was told they did not recieve enough stock from the THQ Nordic to cover the pre-orders. I was not given a time frame on when they would get more but I was encouraged not cancel my pre-order. I was able to get a $20 gift card sent to me in the mail as compensation for the delay.

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Registered: ‎07-27-2015

Re: Darksiders 3 apocalypse edition not shipped

Hello Everyone –

 

I see you all have already received emails notifying you that your Apocalypse Edition is delayed, and would like to provide some additional clarification here. To confirm, there is an inventory shortage of the Apocalypse and Collectors Editions of Darksiders 3. We’re working with the vendor to secure additional inventory to fulfill your orders as quickly as possible. At this time, we do not have an ETA on when your orders should ship.

 

As for the emails you received, when there is an inventory shortage that prevents an order from shipping the system provides notice that if inventory doesn’t become available after 30-days your order will cancel and you’ll be refunded. This is done to prevent orders with unavailable items sitting perpetually unfulfilled. Going forward we ask for your patience while we work to secure inventory, and recommend keeping an eye on your inboxes for further updates on your order’s status.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 38
Registered: ‎06-15-2014

Re: Darksiders 3 apocalypse edition not shipped

@MichaelM-BBY

How does this work for in store pick up orders. Will the order stay open or is the store not getting the item at all?

Thanks
New Member
Posts: 6
Registered: ‎05-30-2018

Re: Darksiders 3 apocalypse edition not shipped

So since this is an issue with mismanagement of supplies and not an issue with payment, do we get some kind of compensation?
Regular Member
Posts: 25
Registered: ‎02-24-2016

Re: Darksiders 3 apocalypse edition not shipped

I would also like to know will this affect in-store pickup orders.
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Registered: ‎07-27-2015

Re: Darksiders 3 apocalypse edition not shipped

[ Edited ]

@gdaversa19 store pickup orders are treated differently from ship to home. If inventory isn’t available to be sent to the store after eight days, you should be automatically refunded.

 

@Negativ3zero we are not providing compensation for the delay, and cannot speak to what others may have been offered and their unique situations.

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎11-27-2018

Re: Darksiders 3 apocalypse edition not shipped


@MichaelM-BBY wrote:

 If inventory isn’t available to be sent to the store after 30-days, you should be automatically refunded.

 


My email about Darksiders 3 not being available said that it will cancel my order on the 5th of December if I don't do anything. Do I need to contact customer support or something to get that extended to 30 days? 

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Registered: ‎07-27-2015

Re: Darksiders 3 apocalypse edition not shipped

@DS3AWOL my understanding is that store pickup should be handled the same way, but let me verify this with my support team. Once I hear back I’ll update this thread.

Michael|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 17
Registered: ‎09-07-2018

Re: Darksiders 3 apocalypse edition not shipped

I was incredibly furious to wake up to a text at 10:02am saying my order was sold out! I took the entire day off from work to pick this up and play it!

I bought this the instant it went up on Target. Then canceled Target and switched to Amazon when it went live. Then canceled that so I could get my GCU discount at Best Buy! I've had this preordered since July 30th, almost half a year!

So I went to my Best Buy to get more information and clarification as I had an in-store pickup. As its been identified now it was a supply shortage from THQ Nordic but he couldn't give me any info on when they would get any in stock. But I've kept my order so I'll still get it if they get more and he was incredibly nice enough to give me a $60 giftcard as a show of good faith.

I even told him I had ordered it from Gamestop this morning because I will NOT miss out on this! I don't care if I have to pay full price I just want the product!
Posts: 5,232
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Registered: ‎07-27-2015

Re: Darksiders 3 apocalypse edition not shipped

[ Edited ]

Hey Everyone –

 

Correction on my previous post regarding cancelation timing for in-store pickup pre-orders. Our support team verified that in-store pickup pre-orders will automatically cancel after eight days, so if your email lists a date of 12/5 this is correct. We apologize for misstating this earlier, and have updated the post.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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