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Posts: 13
Registered: ‎11-30-2010

Damaged Item arrived

I ordered the Fallout 76 for Xbox for a Christmas gift which came with the steel case. The case arrived today in a padded envelope and the corner had been dented in which broke some of the plastic on the inside of the case.
Posts: 13
Registered: ‎11-30-2010

Re: Damaged Item arrived

Any feedback on this?
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Registered: ‎01-21-2014

Re: Damaged Item arrived

Hello, rdnecksurfer13, and welcome back to the forum,


Thank you for your patience while waiting for assistance! The holiday season has kept us busier than normal, and we subsequently have been unable to respond to all customers as quickly as we’d normally like. I’d be happy to help though, especially as I understand your steel case arrived in less than pristine condition. I have my fair share of these cases for my movie collection, and while not essential, they certainly look cool when sitting my shelf.


While I can’t make any guarantee as to a specific outcome, I’d appreciate the chance to review your case further. I’ll first need some additional information from you though, so please keep an eye out for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.



Alexandra|Social Media Specialist | Best Buy® Corporate
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