Gaming Support

[bmurr1387]

It seems like every time I buy a collector's edition from Best Buy, the box is pretty banged up. This makes the third time this has happened, and this is the worst case thus far - I've not said anything before now, but this time it's pretty bad and it is unacceptable. I paid $200 and waited over a year for this to come out and this is what I get? I collect these things and I certainly didn't pay full price to get a faulty product especially when it's a limited collector's edition in short supply. I'd like a replacement (good luck finding one) or something else to be done, as it is not fair that I waited so long only to receive a damaged product.

Photos upon request.

[Bill-BBY Senior Social Media Specialist]

Hello there, bmurr1387,

I’m sorry to hear that your DOOM Eternal Collector’s Edition arrived damaged.  I can certainly understand why you’d be frustrated.

That being said, the collector’s editions are sold out, so we wouldn’t have any to replace yours with.  We entrust our shippers to handle all packages with care, so my recommendation would be to file a claim with the shipper for any damage.  Otherwise, you do have the option to return the item if it is unopened for a refund per our Return & Exchange Promise here. 

My apologies for any inconvenience that this may cause you.