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New Member
Posts: 6
Registered: ‎01-25-2020

DOOM Eternal Preorder Cancelled?

My DOOM Eternal collectors edition preorder was cancelled last night due to "lack of inventory". I placed the order as soon as preorders went live so this is very frustrating. I contacted customer support and all they did was confirm the order was cancelled and said they could not do anything about it. Be wary of preorders from here, it seems like the don't care about providing what was promised. I will not be using best buy for preorders any more after this.
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Recognized Member
Posts: 154
Registered: ‎02-04-2018

Re: DOOM Eternal Preorder Cancelled?

Then you should escalate this and state you placed this one the day it was announced. I think someone screwed up if this farther down the line and someone placed a PreOrder this would be fine but since no one here can see your Order date compared to the cancelled date we have no way to know for us users here. So this becomes a BestBuy Management issue to deal with.

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New Member
Posts: 6
Registered: ‎01-25-2020

Re: DOOM Eternal Preorder Cancelled?

I most definitely have and keep getting told the same thing. This post was more of venting frustration and warning others that CS won't help them. I am trying to find someone that can actually help me.
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New Member
Posts: 6
Registered: ‎01-25-2020

Another Way to Get Help?

I have been trying to reach out to someone with an issue I have had with a preorder that I placed.  The online customer support chat has been utterly useless and I keep getting the run around with everyone I have spoken to.  Is there a way to get some kind of actual assistance with my problem?

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Recognized Member
Posts: 154
Registered: ‎02-04-2018

Re: Another Way to Get Help?

If you got a order from the date you PreOrdered it you should take it to a Local BestBuy and talk to them about it that is your pickup location and ask them about that.

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New Member
Posts: 6
Registered: ‎01-25-2020

Re: DOOM Eternal Preorder Cancelled?

Unfortunately that isn't going to be possible since I am overseas and was having it shipped to me. It looks like I'm out of luck for getting the collectors edition because everyone I have spoken to, even with the CS reps at corporate, have all told me that since the order was canceled there is nothing they can do about it. Looks like I'll be finding a different place to preorder through from now on.
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Posts: 2,283
Topics: 93
Kudos: 244
Solutions: 107
Registered: ‎10-19-2017

Re: DOOM Eternal Preorder Cancelled?

Hi, Tyrantpotato,

 

Thank you for taking the time to reach out to us about your order. I absolutely hear your disappointment in this situation when you found out your order for DOOM Eternal Collector’s Edition could not be fulfilled due to limitations in inventory. This isn’t ideal and I’m very sorry you’re having to go through this.

 

Regarding your requests for assistance in undoing cancellation of your order, previous representatives that you’ve spoken with are correct that we cannot reinstate a cancelled order. While this is not the answer you were hoping for, we appreciate your feedback and that you could share your experience with us here. If you have other questions or concerns in the future please do let us know.

 

Respectfully,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 6
Registered: ‎01-25-2020

Re: DOOM Eternal Preorder Cancelled?

I am still at a loss as to how there were inventory limitations on a preorder and how the order can be cancelled without any notice to me. This has been the worst experience I have ever had with preordering a game and will not be doing so through bestbuy any longer due to this.
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New Member
Posts: 3
Registered: ‎03-20-2020

Re: DOOM Eternal Preorder Cancelled?

I preordered Doom Eternal Collectors edition last year and I didn’t receive my item. It still says delayed. Instead, I received a very dented steelbook with no game inside. Please help.
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New Member
Posts: 1
Registered: ‎03-21-2020

Re: DOOM Eternal Preorder Cancelled?

Going through a similar issue they say the item wasn't in stock but the whole point of a preorder is to be guaranteed the item that was ordered low stock or not. This is just down embarrassing. This isn't some item that you can simply wait for it's a collector's edition for a reason.