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Posts: 7,177
Topics: 115
Kudos: 448
Solutions: 393
Registered: ‎12-23-2016

Re: DOOM Eternal Collector's Edition- Shipment Delay??

Hi, all,

 

Can you please send me a private message with your order details by using the link in my signature below this post?

 

I'll need your name, email address, phone number, and order number to start reviewing this.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-08-2019

Re: DOOM Eternal Collector's Edition- Shipment Delay??

Wasnt DOOM Eternal pushed back to 2020 like 2 or 3 months ago?
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New Member
Posts: 5
Registered: ‎11-22-2019

Re: DOOM Eternal Collector's Edition- Shipment Delay??

The issue is still not resolved and I suspect my order will be cancelled on the 20th when the delay is set to expire.  Very disappointed in the lack of action here given that the CE is sold out everywhere.

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New Member
Posts: 2
Registered: ‎11-22-2019

Re: DOOM Eternal Collector's Edition- Shipment Delay??

I can't speak for anyone else but I received this follow up email about 12 hours after getting the cancellation email.

"We noticed that the last email we sent to you regarding this order was sent in error. Please note that your product will be available Friday, March 20 2020."

Checking the order status it says its delayed but there is no mention of being canceled. I'm just going to assume everything works out in the end.
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New Member
Posts: 5
Registered: ‎11-22-2019

Re: DOOM Eternal Collector's Edition- Shipment Delay??

I received the e-mail as well, but in my experience, if the delayed warning is still showing, it will be cancelled once the date in the original e-mail is reached as it means the release date hasn't been updated. This is exactly what happened with Owlboy a while back.
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Regular Member
Posts: 33
Registered: ‎11-10-2015

Doom Eternal Collectors Edition - "Delayed" Shipment

My order is still showing "Delayed" in the shipment details rather than a March 20, 2020 release date. There is another post (https://forums.bestbuy.com/t5/Gaming-Support/DOOM-Eternal-Collector-s-Edition-Shipment-Delay/td-p/13...) but it is showing as solved due to the e-mail that was sent out in response to the original post.

I also recieved it, "We noticed that the last email we sent to you regarding this order was sent in error. Please note that your product will be available Friday, March 20 2020.".

Unfortunately, my order is still showing delayed on the shipment. There were also other responses to that post having the same issue but were never responded to and I am very concerned about my order being cancelled.

Can you please look into this as we are quickly approaching March 20th. Smiley Happy
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New Member
Posts: 1
Registered: ‎03-09-2020

Doom Eternal CE Shipping Still Says Delayed

Hi there! I was one of the customers that received the email "Thank you for your recent purchase of the DOOM Eternal Collectors Edition PlayStation 4. We noticed that the last email we sent to you regarding this order was sent in error. Please note that your product will be available Friday, March 20 2020." And my product wasn't canceled but it still says it's delayed. I was just wondering if it is supposed to say that and it will just ship regularly or if this is an error? I also know that there are more customers in the same situation and we are just looking for clarification before the game comes out in 10 days.

Thanks for any help!
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Posts: 4,754
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Registered: ‎08-21-2017

Re: Doom Eternal CE Shipping Still Says Delayed

Hi there, UAC_Forum_Intel,

 

Thank you for stopping by our community forums. I'm also looking forward to picking up Doom Eternal as soon as it's available. After this email our support team review and corrected these orders. This may not be reflected when viewing your order information but you should receive an email with more information.

 

Please let us know if we can help with anything else!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎03-12-2020

preordered doom Eternal first day it was available, status is "delayed"

I preordered the collectors edition of Doom Eternal on Xbox one as soon as it was available, when I check my order status it still says "shipping delayed". I'm curious as to if I'm still going to get it or not.
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New Member
Posts: 1
Registered: ‎03-13-2020

Doom Eternal Collectors Edition

My pre-order for Doom Eternal Collectors Edition shows that it has a shipping delay. There was an email send out a while back staring that it will still arrive on 03/20 and another email with more information would be sent out.

I have yet to receive an update on the order and the status has not changed from "delayed", however I did receive an email for the steel book preorder.

Is anybody else experiencing this? I'm worried I'll miss out on this because of an error.