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Valued Member
Posts: 52
Registered: ‎02-01-2010
Accepted Solution

DOOM Eternal Collector's Edition- Shipment Delay??

Hi,

Earlier in the evening, I received a delayed order status for my DOOM Eternal Collector's Edition for the playstation 4. Per the email Best Buy sent to me: "We will keep your order open and continue to work on getting your item(s) to you until December 21, 2019. If your item(s) are still not available by this date, we'll cancel the item(s) and notify you via e-mail."

 

The game is supposed to be released  March 20,2020. Can someone tell me why it is going to cancelled even though it supposed to be released next year? I can only hope it is a technical glitch that will get resloved shortly!

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New Member
Posts: 5
Registered: ‎11-22-2019

Re: DOOM Eternal Collector's Edition- Shipment Delay??

Just received the same e-mail.  Very troubling considering this seems to be sold out everywhere and I ordered day one.

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New Member
Posts: 2
Registered: ‎11-22-2019

Re: DOOM Eternal Collector's Edition- Shipment Delay??

I too received this email just now. Really hoping it's an error in their system.
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New Member
Posts: 1
Registered: ‎11-22-2019

Re: DOOM Eternal Collector's Edition- Shipment Delay??

I've been looking all over Best Buy's site for a way to contact them and ask them about it. Unfortunately all of their contact us things for orders just direct back to my order page, and the cancel & support options on the order are only cancel options which is equally unhelpful given I really don't want to lose the pre-order.

Anyone heard anything more about this?
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New Member
Posts: 2
Registered: ‎09-07-2018

DOOM Eternal Collector's Edition - PlayStation 4

I got an email saying my item was delayed "We're sorry, we're working on getting it to you soon. If we can't ship it by Sat, December 21, we'll let you know and cancel the order." But the release it self has been delayed. The game got pushed back until March 20, 2020. i just want to make sure my order doesn't get cancelled since this item is now sold out. I just wanted to make sure this gets updated properly with the new release date. 

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New Member
Posts: 1
Registered: ‎11-22-2019

Delayed Game Cancellation

The Doom Eternal Collectors edition was delayed until next year. It was supposed to be out as of today’s date I believe. I have it preordered and I just got an email saying it’s delayed shipment and that my order will be canceled in a month due to the delay. It’s not recognizing that the game is delayed to next year and thinks it’s supposed to be shipping now. I just don’t want my order canceled, any help would be great
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Posts: 70
Topics: 8
Kudos: 22
Solutions: 4
Registered: ‎08-13-2019

Re: DOOM Eternal Collector's Edition- Shipment Delay??

Hey there, everyone!

 

Thanks for sharing this with us.

 

We are currently aware of this and are actively working with our support teams to resolve the issue, and hopefully we’ll have this resolved soon. However, we do not have any additional information to provide at this time.

 

When we learn more that we can share, we’ll be sure to update this thread so that you’re all in the know!

 

Also, please keep an eye on your email inbox for any updates.

 

Cheers,

Kameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 70
Topics: 8
Kudos: 22
Solutions: 4
Registered: ‎08-13-2019

Re: DOOM Eternal Collector's Edition- Shipment Delay??

Howdy, y'all!
 
Kameron here, with an update for your orders!
 
Our support teams have confirmed that all impacted orders should have been fixed, and if your order was one of those affected, you should receive an email in regards to the update.
 
Thanks for bringing this to our attention, and for hanging in there with us.
 
Cheers,
Kameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Member
Posts: 21
Registered: ‎01-28-2014

Re: DOOM Eternal Collector's Edition- Shipment Delay??

Kameron,

 

You indicated here that your support team said that the issue had been corrected, and that those affected would receive an email indicating it was fixed. My order was not corrected, and still says Shipping Delay. I'm worried that this will result in my order being cancelled, and would like some assistance in correcting this. I contacted chat support and while they assured me that my order wouldn't be cancelled, there's no way to be entirely sure.

 

How can I get this fixed properly?

 

I also sent you a private message on this topic. 

 

Thank you!

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New Member
Posts: 5
Registered: ‎11-22-2019

Re: DOOM Eternal Collector's Edition- Shipment Delay??

Same situation here.  My order still says shipping delay and I have not received the e-mail that will allegedly confirm it was fixed.  Has anyone had their order fixed?