03-14-2020 11:03 AM
Has your credit card been charged yet. Mine was charged for Doom on Thrusday. I would start by checking to see if there are available funds on your card.
Personlly I always opt for in store pick up. I had made a change to mine to pick it up at a different store just a little bit before. I then received a message letting me know it would be available for pick up on the 21st.
Really not a big deal for me.
03-16-2020 09:53 PM
Hello I am wondering why my order for the doom eternal collector's editon are still stuck in the delayed status when I check the order. This happened ever since the release date got moved back to March 20th and never got fixed. I just want to know that my order that I placed since June 9th is still good and I will still be getting it. The steelbook in each order still says it will arrive by the 20th. However that is weird considering the collector's edition has been stuck in the delayed status for so long. Thank you.
03-17-2020 11:00 AM
03-17-2020 11:06 AM
Hello I am wondering why my order for the doom eternal collector's editon is still stuck in the delayed status when I check the order. I just want to know that my order that I placed since June 10th is still good and I will still be getting it this Friday. The steelbook order still says it will arrive by the 20th. However that is weird considering the collector's edition has been stuck in the delayed status for so long. Iv'e tried sending privite messages to Best Buy's Social Media Specialist through this platform but have yet to recieve a reply. The game is scheduled to be released at the end of this week so time is a factor.
03-17-2020 01:15 PM
Welcome back to our community forums. I'm also looking forward to Doom Eternal and would want to be sure my order was okay. Our team has reviewed and corrected these orders. This update may not reflect when checking your order status so I would recommend keeping an eye on your email inbox. Once your order is shipped or available for store pick up we'll let you know there!
Please let us know if we can help you with anything else!
03-17-2020 02:26 PM
I see what you are saying and I will be keeping an eye on my inbox but I havent seen my card charged yet nor any email or shipping confirmation or anything for this since the release date got changed. Can you please look into the orders and make sure everything is fine? I can pm you the order numbers. The game comes out in 3 days so when should I even be seeing the emails you are referring to?
03-17-2020 02:28 PM
i had the same problem. called in and they said they cannot change the address, i would have to cancel and re-order. Which, as we know is impossible since it is sold out. very frustrating
03-17-2020 02:32 PM
Hi there, Umaifiz,
Thank you for following up with me. Pre-orders are charged at the time of shipment or when they are picked up so it's not unusual for there to be no charge at this time. Once your order has been shipped or it's been prepared for pick up you'll receive an email notification.
03-19-2020 10:05 AM
I ordered my Doom package back in June of 2019 and had no issues. March 18th I get a email saying that my payment information was wrong and I had 24 hours to fix it. I got this email at 4am and fixed it by 9am. The item still says delayed shipping but the free steelbook as shipped. Not sure what I'm supposed to do with a steelbook but just wanted to know why it is saying this and should I expect a long wait for my order.