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Posts: 12
Registered: ‎09-04-2018


So I was trying to preorder this collectors edition and button been greyed out for mounths but today popped up. I click it and says it can't be ordered to go to the store so I waste time flying to the store to get there and they say they cant order it either also called the 1888 number and it's the same thing. Only think I can think is someone canceled a preorder and it can only be bought in store at that exact store. If that's the case they really need to fix that system and show what store it is so people all over the country dont run to every store there is for no reason, it's crazy that they cant report where it is available at if that's why it's like that. If there is another reason or its stright broken it would be nice to know to and they should take him the button down cause probably already people all over the country going to stores like it tells you trying to buy something they can't. If anyone knows any other info it would be great, thanks
Posts: 4,254
Topics: 40
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Solutions: 251
Registered: ‎11-29-2016


Welcome back to our forums, OPTIKAWN,


As someone who’s been a fan of Hideo Kojima’s work for years, I was certainly intrigued when Death Stranding was announced a few years ago.  With its release date just a few months away, I can understand why you’d want to get a copy of the Collector’s Edition for yourself. 


As it sounds like you’re aware, we’re unable to collect pre-orders for the Death Stranding Collector’s Edition at this time, as all pre-orders have been placed.  Should any additional inventory become available, this would be a result of a pre-order cancellation, so we’ll be unable to guarantee any will become available before the game’s release this fall.  I realize this may not have been the answer you were hoping for, and I apologize for any further disappointment this news may bring. 



SeanM|Social Media Specialist | Best Buy® Corporate
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