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Valued Member
Posts: 59
Registered: ‎09-28-2011

Cyberpunk Steelbook - problem

I went to get my order of cyberpunk collectors edition and they said they didnt get any steelbooks and that they would call me when they came in.  I never got a call, so I went in the store today and they said they cancelled the order and i'm out a steelbook Having to make  two trips to the store was a pain and then didnt even get what i ordered in the end.  I want a credit of 20 dollars, the amount you charge customers, or a steelbook that was a part of my order.

 

Posts: 5,559
Topics: 182
Kudos: 504
Solutions: 260
Registered: ‎08-21-2017

Re: Cyberpunk Steelbook - problem

Hi there, sixthnewkid,

 

Welcome back to our community forums. As a collector, I know that I would want to make sure I received this steel book if I were in the same position. I would be more than happy to look into this to see how I may be able to best assist you moving forward.

 

Generally, the store where you picked up this order will be best suited to assist you. Since they haven't been able to get this resolved I'd like to take a closer look at your order. I will need to gather a little more information in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

As a reminder, you can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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