After not receiving the steel books for my 2 copies of RE3, now I am worried about not getting the steel book for the Cyberpunk 2077 I ordered on PS4; it shows I will get one for the XBox copy I pre-ordered. Usually get notice of the free items being offered will be added to my orders, but not lately.
I posted on here earlier asking about the RE3 steel book. In early January I pre-ordered 2 PS4 copies of the game, was never offered the steel book; in the past items were offered and added to order. On the forum I was told I needed to call Best Buy.com, they think you have to add it on yourself they don’t understand it is automatically added when you place your order. They could not add the steel books on unless I returned the 2 games, kids had already opened the games. Only thing they could offer was a 10% discount on each of the games which was credited to payment used. Kids were disappointed to say the least.