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New Member
Posts: 8
Registered: ‎12-04-2020

Re: Cyberpunk Pickup email then a few minutes later delayed a few days email?

Mine is still being returned to Kentucky after they shipped it out early and then requested a return and I have no idea if/when I will get it. To top it off I got the CE for 216.00 so if they cancel then I lose out on that discount because the gamer discount is no longer available. They don't care. That's what it comes down to. That's fine though. Never buying from them again.
Posts: 22,398
Topics: 14,563
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Blog Posts: 23
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Registered: ‎10-10-2012

Re: Cyberpunk Pickup email then a few minutes later delayed a few days email?

Hello everyone,

 

We appreciate the continued discussion on Cyberpunk 2077, however, I have provided our responses, so at this time I am blocking any new replies to this thread.  Please do not post separately from this thread, they will be removed as spam.

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎12-10-2020

Pre order cyberpunk 2077 collectors edition bundle no information.

This the third place I am coming to for finding out any information on when the collectors edition of cyberpunk 2077 will arrive and be available for pick up.

I have talked to live chat no answer. Went to the store no info other than it has not arrived and that the game and collector set are bundled together.

So who can I talk to? Who is the logistical oversite manager of regional or company executive that I can talk to? Why did you bundle the game and accessories together when content and an be added through cosed download? If that is not possible why did you not make back up plans of either a free game or discounted game that are returnable? Why is there a policy in place for buying a standard edition game In place of the collectors and then trading it back for the collectors edition and dont give me that it is against copy right infringement escuse? Why did you allow the inventory to be this messed up or even allow preorder of collectors edition when you did not have the copies for it? why is there no information or estimation times that are standard practice? Why is there no communication with any actionable recourse or compensation being made available? What steps are you taking to ensure better customer service, communication, and compensation? When will I recieve my game and how many others are like me? What is the pecking order and why did other people recieve there games days earlier? Why is your site having all these shipping and pick up issues? Who is responsible for this great disaster and what sort of action or policy are you going to put into place because of this mess?

We paid 267 dollars for a game that right now is a myth as far as I am concerned due to your utter lack of professional competence and communication skills. Please post if you have similar issues or concerns about best buy and the inaction they have taken. I want more than a passive assurance that we will get what is owed. I want tangible evidence and reasons for what happened, why, and what you are doing to change this issue. If you want that too post here.
Member
Posts: 12
Registered: ‎06-24-2016

Cyberpunk 2077 PC preorder from August 2019 not ready for pickup

What's the deal?

 

My order still says it'll be ready for pickup on December 10, 2020, which is today.

 

The free steelbook is ready for pick up, but my game isn't. I'm trying to call my local store, but I'm kept on hold indefinitely.

 

Anyone else in this situation? 

New Member
Posts: 4
Registered: ‎10-25-2013

Pre Order Complaint

I preordered a game and the shipping for the game did not occur until day before release. Now the game is not arriving until day after release, assuming it arrives.  Somehow though the steelbook for the game was shipped 2 days prior to release of the game and arrived on the games release date.

 

This issue will definitely make me reconsider preordering from Best Buy in the future. Very unhappy with how Best Buy has handled this.

New Member
Posts: 4
Registered: ‎12-10-2020

Steelbook Automaticall Cancelled - Cyberpunk 2077 Pre-Order

I pre-ordered the standard edition of Cyberpunk 2077 and my order is ready to be picked up today (12/10), but I got an email that Best Buy automatically cancelled the free steelbook that was part of the pre-order. Talking to Best Buy support has gotten me mixed messages - one person told me that my physical store should have them and I might be able to get one, and the other said that there was an "inventory issue" or something similar, and that not enough were actually made/sent out.

 

I'm decently frustrated, as I had no prior indication that the steelbook would be cancelled, and AFAIK there is no way to procure my steelbook if the store doesn't have any. The site still says a steelbook is included last I checked and I'm tempted to order another one and see if the steelbook comes with the second order, and return the first copy.

 

Has this happened to anyone else and knows if this is an inventory bug/some other issue or am I an isolated case and I'm out of luck as far as getting a steelbook?

Member
Posts: 18
Registered: ‎12-08-2020

Re: Steelbook Automaticall Cancelled - Cyberpunk 2077 Pre-Order

just find a store that has one close to you and go there. They might give it to you if you explain whats up. 

New Member
Posts: 4
Registered: ‎12-10-2020

Re: Steelbook Automaticall Cancelled - Cyberpunk 2077 Pre-Order

That's likely what I'll do. I have to pick up my game after work anyways so I'll have a chat with an employee there and see what happens. If not it's a nice case but I'm not too bent out of shape about it - certainly not enough to make a big fuss

New Member
Posts: 4
Registered: ‎11-11-2014

Cyberpunk 2077 Collector's Edition stuck in Preorder status

Need help. My order is stuck in preorder status. Its an in store pickup. Have tried chat and calling support and they all say I will get an email to pick it up. I was able to pick up the steel case but they said the game was not ready yet. Anyone else having the same issue?
New Member
Posts: 4
Registered: ‎11-09-2011

Re: Cyberpunk 2077 Collector's Edition stuck in Preorder status

Same here, waited all day today the release date and no progress