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Member
Posts: 13
Registered: ‎12-05-2013

Re: Best Buy website says Cyberpunk 2077 is ready for pickup

The person working there said I couldn't get the game till tomorrow

I just found out the game is releasing at 7:00 pm eastern 10/09/20 

best buy says the steelbook will be ready to pick up on Friday it's supposed to come with the game right?

I may just try to pick it up at walmart it only 49.95 there

Member
Posts: 14
Registered: ‎02-09-2017

Re: Best Buy website says Cyberpunk 2077 is ready for pickup

Yes steelbook is supposed to come with... No idea why they don't have it your order.

New Member
Posts: 8
Registered: ‎12-04-2020

Re: Cyberpunk Pickup email then a few minutes later delayed a few days email?

Customer service with Best Buy is so frustrating. Not only did I call on 12/04 and was told I would receive a call back that day but never did, today I was suppose to receive a call back from a supervisor after I called them early this morning and it's been almost 8 hours and no call. It really seems like they don't care and I don't know what else to do. I know via forums that it "may" be shipped back out and I should receive an email if it happens but I don't trust that it will considering the experience I've had this far.
Recognized Member
Posts: 124
Registered: ‎05-24-2014

Cyberpunk CE was shipped and rerouted, now shows refunded

hello, my cyberpunk collectors edition was shipped on dec 1st, then recalled by best buy because it shipped too early, now the order shows it was returned and refunded. How do we fix this?
Posts: 22,398
Topics: 14,563
Kudos: 366
Blog Posts: 23
Solutions: 428
Registered: ‎10-10-2012

Re: Cyberpunk Pickup email then a few minutes later delayed a few days email?

Hello again, Kimeris,

 

I was just in a meeting today confirming the plans to send these units out as they come back.  There may be a brief delay in doing so, and as I mentioned to Knorman19, nothing is 100% guaranteed, but they are working on it.  A supervisor calling you back would not accomplish anything beyond that.

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 41
Registered: ‎10-06-2015

Re: Cyberpunk Pickup email then a few minutes later delayed a few days email?

I like Knorman19 posted this in another thread that was merged however I never received an answer. THis is the message below. I spoke to 2 reps. One said a Supervisor would call me back on 12.5 which never happened. The other said I would receive the order on time. I just checked tracking and it has gone back from my local area in Southern Califoria and is now in Illinios.  Why wont someone let me know what is going on or return my call as i was told? Im hoping to get some kind of response at least as the charge is still there.!

 

 

Re: Best Buy Returned My Cyberpunk Order [ New ]
 

This exact same thing happened to me. I was told the same thing by Customer support. You wrote exactly what I wrote. it was even my last GCU order and my tracking shows the return was requested by the shipper (Best Buy). It was even here at the local UPS office for delivery yesterday.  Support is working from home so there is little info they can provide. I told them offering a refund was not a solution. 

Member
Posts: 12
Registered: ‎12-06-2020

I pre-ordered Cyberpunk with an arrival date of 12/10, but tracking says I won't get it till 12/15?

What kind of crap is that?

Member
Posts: 12
Registered: ‎12-06-2020

Re: Cyberpunk Pickup email then a few minutes later delayed a few days email?

My pre-ordered copy that said arriving 12/10 says it won't arrive till 12/15. Best buy sucks, never buying from them again.

Regular Member
Posts: 42
Registered: ‎06-03-2012

Re: Cyberpunk Pickup email then a few minutes later delayed a few days email?

I also have a new eta of 12/15 for my collector's edition which they didnt have a label for til 3pm and didn't ship til almost 5pm, but in their "best efforts to ship things out at a service level appropriate to get my purchase to me by release date" they've shipped my steel book overnight and it'll arrive on the 10th. Guess I'll just be thankful they didnt ship mine then recall it that sounds even more nightmarish.
Member
Posts: 12
Registered: ‎12-06-2020

Re: Cyberpunk Pickup email then a few minutes later delayed a few days email?

What's sad is they still have false release dates. Everyone's orders are getting delayed, yet their disclaimer says "most orders arrive on time" but "some" might be delayed. literally everything is delayed. It's dishonest.