12-09-2020 02:00 PM
The person working there said I couldn't get the game till tomorrow
I just found out the game is releasing at 7:00 pm eastern 10/09/20
best buy says the steelbook will be ready to pick up on Friday it's supposed to come with the game right?
I may just try to pick it up at walmart it only 49.95 there
12-09-2020 05:37 PM
12-09-2020 05:38 PM
12-09-2020 05:44 PM
Hello again, Kimeris,
I was just in a meeting today confirming the plans to send these units out as they come back. There may be a brief delay in doing so, and as I mentioned to Knorman19, nothing is 100% guaranteed, but they are working on it. A supervisor calling you back would not accomplish anything beyond that.
12-09-2020 06:11 PM
I like Knorman19 posted this in another thread that was merged however I never received an answer. THis is the message below. I spoke to 2 reps. One said a Supervisor would call me back on 12.5 which never happened. The other said I would receive the order on time. I just checked tracking and it has gone back from my local area in Southern Califoria and is now in Illinios. Why wont someone let me know what is going on or return my call as i was told? Im hoping to get some kind of response at least as the charge is still there.!
This exact same thing happened to me. I was told the same thing by Customer support. You wrote exactly what I wrote. it was even my last GCU order and my tracking shows the return was requested by the shipper (Best Buy). It was even here at the local UPS office for delivery yesterday. Support is working from home so there is little info they can provide. I told them offering a refund was not a solution.
12-09-2020 10:17 PM
12-09-2020 10:38 PM
What's sad is they still have false release dates. Everyone's orders are getting delayed, yet their disclaimer says "most orders arrive on time" but "some" might be delayed. literally everything is delayed. It's dishonest.