Gaming Support

[pred8er]

the reality is no-one probably knows for 100%

[pred8er]

someone posted this elsewhere: 

I just swung by my local Best Buy to grab a new movie and a dude was walking out with his. So they are releasing it early. However, and it's entire up to others, but I would wait until release day. There have been a lot of reports of bugs and a massive Day 1 patch. Even if my copy was ready today, I would like to watch to play it until that patch releases

[Bill-BBY Retired: Senior Social Media Specialist · Accepted solution]

Good morning fellow Cyberpunk 2077 fans!

First off, let me apologize for any confusion that these emails have caused.  There was an issue where the street date erroneously moved to the incorrect date briefly in our systems, but has since been fixed.  However, this did cause the emails that some of you have received to fire off.  Rest assured, the release date for this game is still 12/10/2020, and your in-store pickup orders should be available on that date. 

If you received an email that you can pick up your order for Cyberpunk 2077 early, do not go to the store, as they will be unable to release your copy of the game until 12/10/2020.  Stores should not be releasing these early, and communication has been sent to the stores to reinforce this.

For ship to home orders, these orders should be shipping out shortly (if not already), however, there can be logistics or supply issues outside of our control that may delay your order’s delivery.  Be sure to keep an eye on your inbox and order status page for shipping updates.

Thanks!

[pred8er]

Thanks! 

[roarshack]

Yeah my order says i can pick it up now.

[Knorman19]

What about those of us who had their ship to home orders “returned to sender?” Will those be mailed back out to us? As far as I can tell, there is no indication that will be happening. The order status page shows returned on my account and a refund will be processed.

[Bill-BBY Retired: Senior Social Media Specialist]

@Knorman19  I don't have any information on this as of yet, but I will see what I can find out.  Typically, if it is being sent back to us, the order is then cancelled and refunded, but let me dig in.

[Killbomb]

@roarshack

My order says I can pick it up as well. Probably going to be a lot of upset people that don't check this forum wasting a trip to the store.

[Dysheekie]

I unfortunately drove to the store, waited a while, and then had someone come out and tell me that they couldn't give me the game.  Wish I would have seen this first.  I didn't get any emails telling me that it was an error, just that the pick up was ready.  

[ClarkBrenner]

I have not received any emails about my Cyberpunk 2077 Standard Edition for PS4 shipping yet. The order number is

{removed per forum guidelines}. I am hoping I will hear back from someone as soon as possible. I sent Bill, one of the Best Buy employees a message and asked him if he could help. Is there some kind of delay going on because there are many Cyberpunk 2077 copies getting shipped out? I hope I can get help as soon as possible with this.