12-16-2020 03:52 PM
So the core product is clearly faulty that won't be fixed months from now, but since it's in a fancier packaging Best Buy get to have a pass and dump all responsibilities on consumers for a "Bad Buy"?
12-16-2020 04:07 PM
At this time, we have no information if we will be offering refunds on Cyberpunk 2077 for any platform. My understanding is that currently, the manufacturer may be offering refunds. Once we know more information, we will update this thread, but for now, I will be locking it and new posts will be removed as spam.
Thanks for your cooperation.
12-18-2020 08:53 AM - last edited on 12-23-2020 10:19 AM by John-BBY
Obviously, Cyberpunk 2077 had a ton of anticipation coming into its release, and while I’ve not played it myself, it would appear that perhaps for some, it hasn’t lived up completely to that anticipation. While many are enjoying the game, and it appears that there is a patch coming on 12/21/2020 that should hopefully help improve the game even further, we can certainly understand why some might be wanting to return the game, even after it is opened and played.
Normally, Best Buy is unable to offer returns of opened game software per our Return & Exchange Promise here. However, after some deliberation, and seeing that the vendor will be allowing returns through 12/27/2020, Best Buy will also be allowing returns for select opened Cyberpunk 2077 SKU’s through December 27, 2020. Beyond that date, we will return to our normal Return & Exchange Promise for the game. Here are the game SKU’s that will be returnable:
6255151 - Cyberpunk 2077 PS4
6255136 - Cyberpunk 2077 Xbox One
6352276 - Cyberpunk 2077 Collector’s Edition PS4
6352440 - Cyberpunk 2077 Collector’s Edition Xbox One
6414180 - Cyberpunk 2077 Xbox One Digital
You can bring your game to your local Best Buy store, or if you had your purchase shipped to your home, can return it via mail. If you need assistance obtaining a return label or with a digital copy refund, please contact us at (888) 237-8289. Please also keep in mind that if you received the steelbook offer with the game, that will need to be returned as well, or the value of the steelbook will be deducted from your refund.
Thanks for being Best Buy customers!
12-18-2020 12:29 PM
12-18-2020 12:47 PM
Hey there, dijital,
For collector's editions, all of the contents would need to be returned. Sorry about that, I know there's some cool stuff in there.
12-18-2020 05:39 PM
12-19-2020 12:46 AM
12-19-2020 04:40 PM