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Posts: 1
Registered: ‎10-11-2018

Customer Service Complaint

To Support,


How do I file a compaint about customer service? I called to see if there was a midnight launch for black ops 4. She told me they do the midnight launch. They close at 9 and reopen at 10:45. I arrived at a closed store.



Posts: 5,369
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Registered: ‎01-21-2014

Re: Customer Service Complaint

Hello forumuser,


Welcome to the forum! Although it took a bit longer than normal for us to reply due to some heavier than normal volume, you’ve certainly come to the right place for assistance. Our moderators here (myself included) work right out of the corporate office, and I’d be happy to address your concerns however possible, especially as it sounds like we failed to provide you some accurate information about Black Ops 4’s release.  


From my understanding, Blacks Ops didn’t necessarily have a midnight release. It did, however, have an early release event. This means that at 9pm ET (12am PT), select locations would open their doors for customers to pick up their pre-order. Depending on your demographic, your store may have already closed or wasn’t open yet. It also may not have participated in this release. I can’t say definitively, but we appreciate you letting us know about your experience. We should be doing our very best to ensure we’re providing our customers with accurate information, and I apologize if we failed to do so. If you ever have any questions about special releases in the future though, please feel free to check out our Gaming Event Page for upcoming promotions or reach out to us here for information. We’re here to help however possible.



Alexandra|Social Media Specialist | Best Buy® Corporate
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