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New Member
Posts: 3
Registered: ‎12-04-2018

Crystar Issues

Hello! 

I preordered Crystar on PS4 back in May to be picked up on release day (today) at my local store. Well seems like my local store didnt get any copies. I contacted support and they switched it to shipping, but since then I have seen it go from arriving by september 4th to delayed status. I am an elite rewards tier, so I get free 2 day shipping, and my home is available for next day shipping (arriving on 8/28), If I ordered it now. Is there an issue with my order, and when can I expect it to arrive, as I was hoping to have it today, if the store received copies? 

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Valued Member
Posts: 61
Registered: ‎03-10-2018

Re: Crystar Issues

I'm kinda having a problem with it too but it been shipped and all but it should have come yesterday Tuesday but now it's saying it will be here today...seems there may have been a delay in shipping? Also having the problem with Collection of Mana and Terraria both shipped and when I pre-ordered them it said it would be here release day. Also elite member so free two-day shipping...

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New Member
Posts: 3
Registered: ‎12-04-2018

Re: Crystar Issues

Its been 2 days and my order still says delayed and still hasn't shipped. I cant change anything, and my GCU expired after I ordered it, and I used a rewards coupon, so reordering isn't an option.
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Valued Member
Posts: 61
Registered: ‎03-10-2018

Re: Crystar Issues

I never got the summer costume dlc with mine?

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Posts: 22,306
Topics: 14,516
Kudos: 364
Blog Posts: 23
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Registered: ‎10-10-2012

Re: Crystar Issues

Hello, Sabermatrix/jim269us,

 

I’m sure your very excited to receive your copies of Crystar, and start playing.  We’d certainly like to make sure that’s happening as well too!

 

We do our best with every pre-order to ensure it’s delivered, or available for pickup, as close to release as possible by shipping it out at a level of service needed for it to arrive at your door on the release day. While we hit our mark the vast majority of the time, there can be logistics or supply issues outside of our control that may delay your order’s delivery. Please accept our sincerest apologies for the disappointment any delay has caused, and be sure to keep an eye on your inbox and order status page for further updates.

 

Jim269us – all pre-order bonuses for the game are included in-pack for the Day One editions, that would include the artbook, and the Summer Collection Costume DLC.

 

Sincerely,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-04-2018

Re: Crystar Issues

I have contacted the customer service 4 times and gotten different but similar answers every time, and just now was told my order needs escalation and there was an issue with it by the 5th person ive talked to in 4 days. It was a member of the social media team on twitter. It took me 4 days and 5 people to get someone to be able to see there was an issue with my order and get it escalated. I am beginning to be really upset by this, as this was supposed to be at my store waiting for me on launch day on tuesday. I've wasted now at least 3 hours to try to get someone to figure it out, and talked to 5 people.
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Posts: 22,306
Topics: 14,516
Kudos: 364
Blog Posts: 23
Solutions: 415
Registered: ‎10-10-2012

Re: Crystar Issues

Hello again, Sabermatrix,

 

I do apologize for any inconvenience that this has caused you.  The person you are working with on Twitter is on my team, and we will continue to provide support through that channel.

 

Thanks for posting!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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