09-19-2019 08:33 PM
I ordered my computer sometime around january of this year. I knew the computer came with resident evil 2 biohazard and was looking forward to playing it. I never received the email regarding the bundle and eventually just forgot about it. It just recently passed my mind and was wondering if you could send the email again? The computer i ordered was the HP pavillion amd ryzen 7 version, model number: 690-0034. If you could help me out that would be greatly appreciated.
09-23-2019 04:27 PM
Good afternoon, Teagbruh,
Thank you for taking the time to reach out with a great question. I hope you’ve been enjoying your HP Gaming Desktop over the course of this year so far! With such purchases, the tech is the true prize, but it can certainly be fun when there is a free gift with the purchase.
In looking at the HP Gaming Desktop model number you provided, it appears that the promotion you reference isn’t currently active, which isn’t surprising considering that you mentioned the purchase was originally made in January. In my experience, if a promotion is no longer listed, any code we might be able to provide would most likely be unusable. Codes can also be provided by a manufacturer, which can also limit our options to assist.
As this order was from so long ago, I cannot promise any particular outcome, but I’d be happy to see what might be possible. To get started, I’ll need some additional information from you. Please send your full name, phone number, email address, and order number (if available) to me via private message so that your information will remain secure.