10-12-2018 12:35 AM
10-16-2018 10:35 AM
Thanks for your patience, Ryanstreet12, and welcome to the forum,
Placing a pre-order is a great way to get your hands on something you really want, so it’s understandable why you might be wondering where your game is. I’m sure you’re rather excited to play, and waiting a month longer than anticipated would definitely put a damper on things. I’d be happy to explain what’s going on, as well as offer my assistance from here.
Based on the information you’ve provided, it sounds like the new ETA you received may just be a placeholder to ensure your order stays valid in our system. It’s very likely your game will ship long before then and you’ll get a subsequent email update, but I’ll be happy to check on your purchase for you. I’ll need some additional information from you first though, so keep an eye out for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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